Maya Fountain

At CNA Hardy, I issued and maintained insurance policy documentation across multiple lines of business, working within service levels and underwriting authority.

I processed new business, renewals, and endorsements while identifying and resolving errors, inconsistencies, and missing information. I also coordinated offshore processing teams and responded to queries from underwriters, brokers, and global stakeholders.

Previously at ZIM Integrated Shipping Services, I wrote CEO speeches and key communications, translating business objectives into clear, engaging content. I also managed the employer-brand ambassador community and maintained editorial standards across fast-moving priorities. I was responsible for social media alongside an agency.

Across freelance translation work, I translated and proofread complex legal, medical, marketing, and technical documents with precision, confidentiality, and close attention to client style guides.