Alastair Dunn
@alastairdunn
Claims handler and SEO content writer delivering compassionate care and precise digital workflows.
ZimbabweWhat I'm looking for
I’m a highly organised, detail-oriented professional with a proven track record in delivering exceptional customer care and managing high-volume digital workflows. In a claims handling contact-centre environment, I served as the primary, public-facing point of contact for vulnerable customers, resolving intricate queries with clarity and compassion while managing demanding priorities.
My experience includes technical problem-solving and workflow logistics—investigating disruptions, updating records across internal databases, and liaising with third-party suppliers to ensure seamless continuity of care. I’ve also built strong writing and editorial skills as a freelance SEO content writer and editor, maintaining accuracy, brand consistency, and high-quality standards across content pipelines.
Experience
Work history, roles, and key accomplishments
Freelance SEO Content Writer
ClickOut Media & Various Other Clients
Oct 2025 - Present (9 months)
Authors authoritative, clear, and engaging SEO content for a diverse portfolio of clients across fast-moving industries. Manages multiple client accounts independently while producing accurate, well-researched, polished content against daily deadlines.
SEO Content Writer & Editor
My Content Pal
May 2022 - Oct 2025 (3 years 5 months)
Produced and edited SEO content, managing high-volume writing and editorial pipelines. Performed quality control for grammar, structure, and brand consistency using digital workspaces and internal content management systems.
Claims Progression Handler
RSA Motability
Jan 2018 - May 2022 (4 years 4 months)
Handled claims progression in a high-volume inbound contact centre environment, resolving high-priority support queries with sensitivity and clarity. Maintained electronic case files and issued formal documentation while adhering to compliance policies and KPIs.
Claims Handler
RSA Motability
Jan 2018 - May 2022 (4 years 4 months)
Provided primary public-facing customer care for vulnerable customers navigating complex claims journeys in a high-volume contact centre. Investigated disruptions, updated records across internal databases, and coordinated with third-party suppliers to maintain continuity of care.
Continuous Mobility Advisor
RSA Motability
Jan 2018 - May 2022 (4 years 4 months)
Advised on continuous mobility support for customers, acting as a trusted first point of contact during complex and stressful claims processes. Managed workflow logistics by investigating issues, updating internal records, and coordinating continuity of care.
Front-of-House Supervisor
Baltic Bakehouse
Jan 2015 - Jan 2018 (3 years)
Managed day-to-day front-of-house operations, including stock management and staff coordination in a busy cafe. Resolved customer complaints, handled cash and digital transactions, and maintained a calm, organized environment during peak periods.
Academic Support Worker
Randstad
Feb 2014 - Dec 2014 (10 months)
Provided mobility and academic assistance to university students with sensitivity and discretion. Supported day-to-day learning and helped students engage comfortably with their academic environments.
Education
Degrees, certifications, and relevant coursework
Falmouth University
BA (Hons), English Literature with Creative Writing
2010 - 2013
Completed a BA (Hons) in English Literature with Creative Writing at Falmouth University from September 2010 to September 2013.
Range High Sixth Form
A Levels (3) and AS Levels (4), A Levels and AS Levels
2008 - 2010
Completed A level and AS level studies (3 A Levels and 4 AS Levels) at Range High Sixth Form from September 2008 to September 2010.
TEFL.org
TEFL Certificate (120 Hours), Teaching English as a Foreign Language (TEFL)
2021 -
Completed a TEFL certificate (120 hours) with TEFL.org from April 2021 to September 2021.
Range High School
GCSEs (9 subjects), GCSEs
2003 - 2008
Completed GCSEs (9 subjects) at Range High School from September 2003 to September 2008.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
United KingdomJob categories
Skills
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