paroma roychowdhury

Evaluated students' baseline abilities and mapped custom progression paths with targeted instructional scaffolding. Managed high-volume daily grading, attendance records, progress charts, and inventory logs.

Managed fast-paced customer interactions across omnichannel collection points, service desks, and retail tills, handling high-volume transactions and click-and-collect orders. Applied structured de-escalation frameworks and active listening to resolve complaints.

Analysed linguistic patterns, data sets, and editorial inputs to evaluate and refine English language text quality for diverse digital environments. Applied specialised language analysis expertise to maintain rigorous accuracy and style alignment.

Mentored P6 and P7 students, providing targeted educational guidance and building academic confidence. Conducted proofreading and localisation of financial and technical copy, ensuring precise tone and terminology for UK and international audiences.

Authored and managed personal digital content, producing structured narratives and descriptive essays that demonstrate consistent brand voice and communication clarity. Researched and wrote specialised critical pieces examining graphic novel panel architecture, semiotics, and sequential art narrative structures.

Managed high-volume patient intake, digital records, and complex appointment scheduling within strict healthcare data protection (GDPR) frameworks. Handled sensitive appointment disputes and distressed patient queries with empathy.

Pursued a Master of Science in English with a focus on advanced textual analysis, academic research, and independent project management.

Completed a French Diploma.

Earned a Bachelor of Arts in English, focusing on classical and modern literature, cross-cultural contextual analysis, and rigorous written articulation.