Max Zylberszac
@maxzylberszac
Payments Operations professional specializing in merchant onboarding, transaction review, and verification risk.
What I'm looking for
I’m a payments and customer operations professional with experience in merchant processing, customer onboarding, transaction-related inquiries, and B2B client communications. I’ve built strong knowledge of electronic payments, merchant account setup, customer verification processes, and payment industry operations—always with a focus on precision in fast-paced, target-driven environments.
In my roles, I reviewed merchant information and business profiles, maintained detailed records within CRM systems, and supported account management through the sales and onboarding process. I also handled chargeback awareness, risk awareness, and KYC/AML-aligned verification activities, and I’m now seeking opportunities in Payments Operations, Fraud Prevention, Risk Operations, KYC, AML, Verification, or iGaming Operations.
Experience
Work history, roles, and key accomplishments
Payments & Merchant Ops Rep
Harlow Payments
Jan 2024 - Present (2 years 5 months)
Assisted businesses with merchant processing solutions by supporting merchant onboarding, reviewing transaction activity, and handling payment-related inquiries while maintaining detailed CRM records. Communicated with business owners on pricing, account setup requirements, and verification needs.
Customer Acquisition & Sales Rep
Pinnacle Recruitment Promotions Marketing Inc.
Jan 2023 - Jan 2024 (1 year)
Managed customer acquisition outreach and qualification activities, maintaining detailed prospect records and CRM documentation. Scheduled consultations, coordinated follow-ups, and performed within KPI-driven targets while maintaining data accuracy and customer service standards.
Education
Degrees, certifications, and relevant coursework
Vanier College
Social Sciences
2019 - 2021
Studied Social Sciences at Vanier College from 2019 to 2021.
Riverdale High School
2019 -
Attended Riverdale High School in 2019.
Availability
Location
Authorized to work in
Job categories
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