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Max ZylberszacMZ
Open to opportunities

Max Zylberszac

@maxzylberszac

Payments Operations professional specializing in merchant onboarding, transaction review, and verification risk.

Canada
Message

What I'm looking for

I’m looking for a role in Payments Operations or risk-focused operations where I can support merchant onboarding, transaction review, and verification work (KYC/AML). I thrive in KPI-driven environments and want opportunities tied to fraud prevention and iGaming operations.

I’m a payments and customer operations professional with experience in merchant processing, customer onboarding, transaction-related inquiries, and B2B client communications. I’ve built strong knowledge of electronic payments, merchant account setup, customer verification processes, and payment industry operations—always with a focus on precision in fast-paced, target-driven environments.

In my roles, I reviewed merchant information and business profiles, maintained detailed records within CRM systems, and supported account management through the sales and onboarding process. I also handled chargeback awareness, risk awareness, and KYC/AML-aligned verification activities, and I’m now seeking opportunities in Payments Operations, Fraud Prevention, Risk Operations, KYC, AML, Verification, or iGaming Operations.

Experience

Work history, roles, and key accomplishments

HP
Current

Payments & Merchant Ops Rep

Harlow Payments

Jan 2024 - Present (2 years 5 months)

Assisted businesses with merchant processing solutions by supporting merchant onboarding, reviewing transaction activity, and handling payment-related inquiries while maintaining detailed CRM records. Communicated with business owners on pricing, account setup requirements, and verification needs.

PI

Customer Acquisition & Sales Rep

Pinnacle Recruitment Promotions Marketing Inc.

Jan 2023 - Jan 2024 (1 year)

Managed customer acquisition outreach and qualification activities, maintaining detailed prospect records and CRM documentation. Scheduled consultations, coordinated follow-ups, and performed within KPI-driven targets while maintaining data accuracy and customer service standards.

Education

Degrees, certifications, and relevant coursework

Vanier College logoVC

Vanier College

Social Sciences

2019 - 2021

Studied Social Sciences at Vanier College from 2019 to 2021.

RS

Riverdale High School

2019 -

Attended Riverdale High School in 2019.

Tech stack

Software and tools used professionally

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