Catherine Dong
@catherinedong
Revenue Operations specialist optimizing billing and AR across Stripe, Chargebee, HubSpot and Salesforce.
What I'm looking for
I’m a Revenue Operations specialist focused on billing operations, AR management, and Order-to-Cash optimization across Stripe, Chargebee, HubSpot, and Salesforce CRM. I’ve recovered $3M+ in at-risk revenue by improving dunning workflows while maintaining 100% data integrity across multi-currency billing streams.
I partner closely with Engineering and Customer Success to refine AR pipeline workflows, resolve billing and invoicing bottlenecks, and support accurate dispute resolution. Previously, I managed $5M+ in monthly multi-currency cash flow reconciliation, performed credit assessments to reduce bad debt exposure, and mentored junior team members on billing quality standards.
Experience
Work history, roles, and key accomplishments
Managed billing operations across Stripe and Chargebee, auditing multi-currency revenue streams to keep CRM and billing data clean. Partnered with Engineering to improve dunning and AR workflows in HubSpot, recovering $3M+ in at-risk revenue and bringing outstanding AR below 10% of total revenue.
Accounts Receivable Coordinator
Corus Entertainment
Mar 2018 - Jun 2022 (4 years 3 months)
Reconciled $5M+ in monthly multi-currency cash flows and reported revenue performance to support accurate revenue recognition and clean account balancing. Built invoicing protocols to resolve billing exceptions and performed credit risk assessments to reduce bad debt exposure.
Client Advisor
HSBC Bank of Canada
Dec 2015 - Feb 2018 (2 years 2 months)
Processed daily multi-currency cash transactions with full compliance with banking regulations. Conducted KYC and AML screenings for new account holders, ensuring 100% regulatory compliance, and helped clients adopt digital banking tools to streamline onboarding.
Education
Degrees, certifications, and relevant coursework
Humber College
Diploma, Business Management
Completed a Business Management Diploma at Humber College.
York University
Bachelor of Arts, Psychology
Earned a Bachelor of Arts in Psychology from York University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring Catherine?
You can contact Catherine and 90k+ other talented remote workers on Himalayas.
Message CatherineFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
