Open to opportunities

Catherine Dong

@catherinedong

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Revenue Operations specialist optimizing billing and AR across Stripe, Chargebee, HubSpot and Salesforce.

Canada

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What I'm looking for

I’m looking to drive billing and AR process improvements—tight CRM alignment, accurate revenue recognition, and measurable dunning/churn outcomes—by partnering with Finance and Engineering to protect and recover revenue.

I’m a Revenue Operations specialist focused on billing operations, AR management, and Order-to-Cash optimization across Stripe, Chargebee, HubSpot, and Salesforce CRM. I’ve recovered $3M+ in at-risk revenue by improving dunning workflows while maintaining 100% data integrity across multi-currency billing streams.

I partner closely with Engineering and Customer Success to refine AR pipeline workflows, resolve billing and invoicing bottlenecks, and support accurate dispute resolution. Previously, I managed $5M+ in monthly multi-currency cash flow reconciliation, performed credit assessments to reduce bad debt exposure, and mentored junior team members on billing quality standards.

Experience

Work history, roles, and key accomplishments

Current

Finance Administrator (RevOps)

Current

Employment Hero

Jun 2022 - Present (3 years 11 months)

Managed billing operations across Stripe and Chargebee, auditing multi-currency revenue streams to keep CRM and billing data clean. Partnered with Engineering to improve dunning and AR workflows in HubSpot, recovering $3M+ in at-risk revenue and bringing outstanding AR below 10% of total revenue.

Stripe Billing HubSpot AR Pipeline Revenue Recognition Dispute Resolution

Accounts Receivable Coordinator

Corus Entertainment

Mar 2018 - Jun 2022 (4 years 3 months)

Reconciled $5M+ in monthly multi-currency cash flows and reported revenue performance to support accurate revenue recognition and clean account balancing. Built invoicing protocols to resolve billing exceptions and performed credit risk assessments to reduce bad debt exposure.

Multi Currency Billing Revenue Recognition Credit Underwriting Risk Analysis Excel Stakeholder Management

Client Advisor

HSBC Bank of Canada

Dec 2015 - Feb 2018 (2 years 2 months)

Processed daily multi-currency cash transactions with full compliance with banking regulations. Conducted KYC and AML screenings for new account holders, ensuring 100% regulatory compliance, and helped clients adopt digital banking tools to streamline onboarding.

KYC AML Regulatory Compliance Client Onboarding Digital Banking Client Advisory Risk & Controls Process Compliance