At Five & Done, I own product strategy and roadmaps for Toyota and Lexus incentive platforms supporting the design, forecasting, cost modeling, and administration of $3.5B+ in annual incentive spend. I also lead an API platform serving 85 downstream consumers and supporting 22M+ daily requests.
I automated Toyota's iPlus rebate data entry with a structured JSON integration, eliminating 80% of manual workload. I also redesigned a regional offer management workflow, reducing monthly process time by about 25%.
As a Product Manager at Five & Done, I transformed Toyota and Lexus incentive operations, reducing monthly process completion time by 45%, and expanded the platform API portfolio from 6 to 14 endpoints. That work enabled new downstream capabilities and drove 30% growth in annual contract revenue.
I also launched Samsung's Jebi ambassador platform, whose pilot increased content production 10x, and contributed to Fender product experiences associated with growth in trials, orders, revenue, and checkout conversion. Earlier, I led enterprise ERP implementations at PDI Software across fuel retail and convenience operations.
