At Integon - Allstate, I track agent performance based on KPIs, coordinate queue coverage with Workforce Management, and provide coaching and quality feedback. I also handle payroll, benefit day, and vacation requests.
As a Public Policy Analyst at Secretaría de Inclusión Social e Igualdad de Género, I contributed to legal work that enabled Centro de Justicia para las Mujeres to become operational and optimized proposed Indigenous rights legislation with input from community councils. I also coordinated food and provisions delivery during quarantine across Tijuana and Tecate.
