At Datatruck, I manage 140 SMB accounts and use health checks and targeted save plays to retain at-risk customers. I also generated $20K in expansion revenue across 15 upsells.
I built customer success operations from scratch with playbooks, knowledge base articles, and HubSpot health score workflows. Re-engagement campaigns improved time-to-value by 20% and reactivated 10 accounts.
At Fieldroutes (A ServiceTitan Company), I managed mid-market accounts, delivered more than 100 training sessions, and resolved 300+ escalated customer issues. Repeatable onboarding frameworks reduced time-to-value by 25%.
At Super Dispatch, I built customer support operations and managed a team of six. We achieved 95%+ CSAT, reduced ticket volume by 25% through Intercom automation, and maintained 100% team retention.
