Max Detzel
@maxdetzel
Detail-oriented and driven analyst with experience in client-facing roles.
What I'm looking for
I am a highly motivated and organized individual with a strong background in analytical roles. With nearly 2 years of experience as an Unemployment Insurance Analyst, I have honed my skills in verifying claim information, communicating with employers and state agencies, and resolving disputes. My experience as an Assistant Resident Advisor has also taught me the importance of maintaining order, counseling students, and leading teams.
In addition to my analytical and leadership skills, I possess excellent critical thinking, problem-solving, and multi-tasking abilities. I am a team player with a strong customer service focus, having worked with clients to determine their needs and achieve their goals.
I hold a degree in Organizational Leadership from Faith Baptist Bible College, where I graduated with highest honors and a cumulative GPA of 3.96. I am confident in my ability to bring value to any organization and am excited to take on new challenges.
Experience
Work history, roles, and key accomplishments
Billing Sales Support Analyst
Equifax
Aug 2023 - Present (1 year 10 months)
Provided account analysis, complex issue resolution, and contractual schedule expertise to drive revenue growth and retention.
Unemployment Insurance Analyst
Equifax
Aug 2021 - Aug 2023 (1 year 11 months)
Verifies eligibility and accuracy of claim information, communicates with employers and state agencies to ensure casework is handled correctly, resolves issues and disputes related to claims, and maintains records and reports of claim activities.
Assistant Resident Advisor
Faith Baptist Bible College
Aug 2020 - May 2021 (9 months)
Assisted the student life department and head resident advisor in managing the male dorm, maintained order in the dorm through the implementation and adherence to school policies, and functioned as a liaison between students and the student life department.
Independent Contractor
Donelson Construction
Jun 2017 - Aug 2020 (3 years 2 months)
Interacted with customers to determine their needs and how best to achieve them, and collaborated with other contractors to complete multi-phase projects.
Education
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Max hasn't added their education
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