Alex Byrd
@alexbyrd
Detail-oriented professional with expertise in data analysis and customer service.
What I'm looking for
As a recent graduate with a Bachelor of Science in Political Science and a minor in Business Administration, I have developed a strong foundation in analytical thinking and problem-solving. My academic achievements, including a major GPA of 3.5, reflect my dedication and commitment to excellence. Throughout my education, I have engaged in various roles that have honed my skills in customer service, team management, and data analysis.
My work experience spans several positions, including an Insurance Claims Specialist at Concentrix, where I provided customer support and resolved complex issues related to Medicare claims. This role required a deep understanding of medical terminology and the ability to work collaboratively with colleagues to ensure accurate claim resolutions. Additionally, my time as a Production Line Operator at PeirBurg and a Management Stocker at Dollar General has equipped me with valuable skills in inventory management and operational efficiency.
I am passionate about leveraging my data analytic skills, particularly in SPSS and Microsoft Excel, to drive informed decision-making. I am eager to contribute my expertise to a dynamic team that values innovation and growth.
Experience
Work history, roles, and key accomplishments
Insurance Claims Specialist
Concentric
Jul 2022 - Present (3 years)
Provided customer service support and resolved routine problems regarding client products and/or services. Reviewed customers' insurance claims and corresponding triggers to determine the best course of action for Medicare Part A and B issues.
Production Line Operator
PeirBurg
Mar 2021 - Jul 2022 (1 year 4 months)
Assembled products for General Motors on the production line. Ensured quality and efficiency in the manufacturing process.
Management Stocker
Dollar General
Aug 2019 - Jan 2021 (1 year 5 months)
Distributed merchandise throughout the store and performed customer service duties. Regularly took inventory of stock.
Intern
Presbyterian College Scotsman Club
Jan 2018 - May 2019 (1 year 4 months)
Shadowed the Assistant Athletic Director for Development and managed inventory for collegiate events. Sorted informational files and developed flyers to encourage participation in recreational activities.
Team Leader
Discount Tire
Jul 2016 - Aug 2018 (2 years 1 month)
Ensured staff completed vehicle tasks correctly for customer safety. Directed team members to perform a range of tasks on various vehicles.
Education
Degrees, certifications, and relevant coursework
Presbyterian College
Bachelor of Science, Political Science
Grade: 3.1/4.0
Activities and societies: Member, Champs Program (2015-2016); Drummer, Jazz and Pep Band (2015-2018)
Graduated with a Bachelor of Science in Political Science, complemented by a minor in Business Administration. Achieved a major GPA of 3.5/4.0 and a cumulative GPA of 3.1/4.0.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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