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Max Dela Peña

@maxdelapena

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Instructional designer specializing in Microsoft 365 and AI-enhanced learning.

Philippines

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What I'm looking for

I seek roles creating end-to-end learning solutions where I can apply instructional design, multimedia development, and AI tools to improve adoption and learner performance in collaborative, outcome-driven teams.

I am an instructional designer with extensive experience creating training programs and courseware for corporate and enterprise audiences, especially within Microsoft 365 ecosystems and the multifamily industry.

I design end-to-end learning solutions—learning objectives, storyboards, assessments, instructor readiness, and multimedia—using tools such as Adobe Captivate, Articulate Storyline, and Evolve Authoring.

I leverage generative AI and LLMs like Google Gemini and NotebookLM to accelerate research, prototyping, and instructional design workflows, and I have helped rewrite over 40 Microsoft Knowledge Base articles while leading launches and troubleshooting of new Microsoft 365 tools.

I hold multiple Microsoft fundamentals certifications (AZ-900, MS-900, SC-900, PL-900), strong multimedia skills in Adobe Creative Cloud, and a track record of collaborating with stakeholders and cross-functional teams to deliver measurable learning outcomes.

Experience

Work history, roles, and key accomplishments

Current

Instructional Design Consultant

Current

Verizon

Jul 2024 - Present (1 year 5 months)

Manage end-to-end design and development of learning content, building conceptual designs and multimedia courseware that meet business requirements and instructor readiness for diverse projects.

Instructional Design Storyboarding Stakeholder Management Assessments Quality Assurance

Instructional Designer

Cognizant Technology Solutions

Oct 2023 - Jun 2024 (8 months)

Collaborated with Google clients to execute instructional design phases, develop courseware and assessments, and coordinate cross-functional teams to deliver learning solutions aligned to business needs.

Instructional Design Storyboarding Content Development Client Communication Assessment Design Project Coordination

Training Coordinator

rhipe

Aug 2021 - Oct 2023 (2 years 2 months)

Created and maintained Microsoft 365 training materials, scheduled and delivered product and soft-skills training for ambassadors, and assessed training effectiveness to drive continuous improvement.

Training Delivery Needs Analysis Curriculum Development Facilitation Presentation

Courseware Development Specialist II

RealPage Philippines

Feb 2016 - Aug 2021 (5 years 6 months)

Set learning priorities and partnered with SMEs to research, script, build multimedia learning products and assessments for the multifamily industry, improving online training delivery and quality.

Adobe Captivate Articulate Storyline Multimedia SME Assessments Image Editing

Business Process Associate

Convergys Corporation

Dec 2012 - Dec 2015 (3 years)

Monitored calls and CSAT data, analyzed trends to create action plans, collaborated across departments to implement process improvements, and trained agents on product and process adherence.

Quality Assurance Data Analysis Coaching Process Improvement Training Delivery CSAT Root Cause Analysis

Transition Consultant

Convergys Corporation

Jul 2012 - Nov 2012 (4 months)

Provided real-time floor support and coaching during transitions, consolidated hand-off recommendations and scorecards, and evaluated calls to drive quality and performance improvements.

Coaching Call Evaluation Documentation Reporting Performance Tracking