Max Dela Peña
@maxdelapena
Instructional designer specializing in Microsoft 365 and AI-enhanced learning.
What I'm looking for
I am an instructional designer with extensive experience creating training programs and courseware for corporate and enterprise audiences, especially within Microsoft 365 ecosystems and the multifamily industry.
I design end-to-end learning solutions—learning objectives, storyboards, assessments, instructor readiness, and multimedia—using tools such as Adobe Captivate, Articulate Storyline, and Evolve Authoring.
I leverage generative AI and LLMs like Google Gemini and NotebookLM to accelerate research, prototyping, and instructional design workflows, and I have helped rewrite over 40 Microsoft Knowledge Base articles while leading launches and troubleshooting of new Microsoft 365 tools.
I hold multiple Microsoft fundamentals certifications (AZ-900, MS-900, SC-900, PL-900), strong multimedia skills in Adobe Creative Cloud, and a track record of collaborating with stakeholders and cross-functional teams to deliver measurable learning outcomes.
Experience
Work history, roles, and key accomplishments
Instructional Design Consultant
Verizon
Jul 2024 - Present (1 year 5 months)
Manage end-to-end design and development of learning content, building conceptual designs and multimedia courseware that meet business requirements and instructor readiness for diverse projects.
Collaborated with Google clients to execute instructional design phases, develop courseware and assessments, and coordinate cross-functional teams to deliver learning solutions aligned to business needs.
Training Coordinator
rhipe
Aug 2021 - Oct 2023 (2 years 2 months)
Created and maintained Microsoft 365 training materials, scheduled and delivered product and soft-skills training for ambassadors, and assessed training effectiveness to drive continuous improvement.
Courseware Development Specialist II
RealPage Philippines
Feb 2016 - Aug 2021 (5 years 6 months)
Set learning priorities and partnered with SMEs to research, script, build multimedia learning products and assessments for the multifamily industry, improving online training delivery and quality.
Business Process Associate
Convergys Corporation
Dec 2012 - Dec 2015 (3 years)
Monitored calls and CSAT data, analyzed trends to create action plans, collaborated across departments to implement process improvements, and trained agents on product and process adherence.
Transition Consultant
Convergys Corporation
Jul 2012 - Nov 2012 (4 months)
Provided real-time floor support and coaching during transitions, consolidated hand-off recommendations and scorecards, and evaluated calls to drive quality and performance improvements.
Education
Degrees, certifications, and relevant coursework
Pamantasan ng Lungsod ng Valenzuela
Certificate in Teaching Program, Education / Teaching
2011 - 2011
Completed a Certificate in Teaching Program (CTP) at Pamantasan ng Lungsod ng Valenzuela from June to October 2011.
Manila Central University
Bachelor of Science in Nursing, Nursing
2006 - 2010
Earned a Bachelor of Science in Nursing at Manila Central University, completed April 10, 2010.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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