At TTEC, I direct concurrent end-to-end instructional design projects for Fortune 500 clients, from analysis through deployment. I build training architecture, coaching materials, system simulations, and conversational AI personas for complex customer interactions.
I've led e-learning programs for 5,000+ employees at CDO Foodsphere and managed CDO LIVE as a Moodle Site Administrator and Course Creator. Previously, I supported Coca-Cola Bottling Investments Group's functional skill academies across 15 countries and analyzed learning engagement data for 46,000+ employees.
I use Articulate 360, Zenarate, Moodle, and AI conversation tools to create practical, performance-focused learning experiences. I also automated external training applications at CDO, reducing approval time from three weeks to one to three days.
My background also spans HR, talent acquisition, client-facing sales, and entrepreneurship, giving me a grounded understanding of people, operations, and business growth.
