Faith Kioko

I am a dynamic and results-oriented Customer Support Specialist with over three years of proven experience in delivering exceptional client services and innovative solutions to complex challenges. My expertise lies in managing diverse customer interactions, driving process improvements, and enhancing overall service delivery. I am committed to fostering customer satisfaction, upholding data privacy standards, and building long-lasting relationships in fast-paced environments.

In my current role at Majorel Kenya, I have achieved a 95% customer satisfaction score by responding to high volumes of inquiries and delivering tailored advice on products and services. My ability to identify root causes of customer complaints and implement personalized solutions has significantly reduced escalations. I also engage in continuous training to elevate team performance and ensure our knowledge base remains current, all while adhering to GDPR standards for data protection.

My previous experiences as a Credit Control Assistant at OKASH and a Customer Service & Brand Ambassador at Sycom Limited have further honed my skills in effective issue resolution, multichannel communication, and customer relationship management. I am passionate about enhancing customer experiences and driving improvements in service processes.