Open to opportunities

Mauricio Alvarado

@mauricioalvarado1

Message

I design scalable enterprise SaaS, platform ecosystems, and AI-enabled user experiences.

Costa Rica

Message

What I'm looking for

I’m looking for opportunities where UX is trusted to lead, shape product strategy and technical direction, accelerate responsible AI adoption, and drive meaningful product and business outcomes.

At QAT Global, I lead UX integration for Idrica’s acquisition by Xylem, helping sustain Xylem Vue product continuity and enterprise adoption across teams. I also contribute to the Xylem Design System, creating components, tokens, accessibility standards, and foundational guidelines used across products.

I’ve designed a unified notification system for Idrica products and created the UX/UI foundation for the Xylem Vue App Portal, securing executive sponsorship for a unified single sign-on ecosystem. Previously at Western Union, I co-pioneered modernization of the Money Order system, which generates $92M in annual revenue, and designed operational tools for its Unified Portal ecosystem.

I bring product, UX research, systems thinking, and business ownership together—from building Vida Verde Tours’ cross-border digital experience and generating $24K in two quarters to increasing MKServices revenue by $10K after launch. I’m most effective where UX shapes product strategy, technical direction, AI adoption, and measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

UX / UI Designer

Current

QAT Global | Custom Software Development

May 2024 - Present (2 years 4 months)

Integration Lead—Idrica Acquisition:
• Led UX integration during Idrica’s acquisition by Xylem, supporting Xylem Vue software product continuity and enterprise adoption, delivering cross-functional UX initiatives across multiple teams, reducing friction, and accelerating alignment.

Unified Notification System platform (Idrica)
• Designed and delivered a unified, cross-functional notification s

Figma Design Thinking Information Architecture Project Management System Design AI Interaction Design Systems Thinking System Architecture UX Research SaaS

Senior UX / UI Designer

Western Union

Mar 2023 - Feb 2024 (11 months)

Retail Money Order System Modernization MVP
• Co-pioneered the modernization of the Money Order system across the USA and Canada and global expansion. The Money Order system generates $92M in annual revenue.

Retail Money Order System Modernization MVP – Printer management module
• Redesigned the printer management module interface, integrating Money Order application workflows with physical pr

User Centered Design User Interface Design User Research Wireframing User Interface Prototyping

UX / UI Designer & Co-founder

Vida Verde Tours

Jan 2019 - Jan 2024 (5 years)

Brand identity – UX strategy & MVP
• Built brand identity and UX strategy for a cross-border Costa Rica–Canada tour operator, driving B2B and B2C customer engagement and lead generation.
• Led design thinking frameworks, UX research, and workshops to drive evidence-based design decisions.
• Designed responsive web and mobile experiences from wireframes to high-fidelity prototypes, led usability

User Interface Design Responsive Design UX Research Project Management Intuitive Design

User Experience Designer

MKServices

Feb 2022 - Mar 2023 (1 year 1 month)

MK Services MVP
• Defined brand identity and UX strategy for B2B and B2C digital platforms, driving lead generation and business growth.
• Led UX strategy while pioneering UX research and data analysis to drive evidence-based design decisions.
• Delivered web and mobile UI wireframes and prototypes, led usability testing and quality checkpoints, and drove iterative redesign sprints based on anal

User Interface Prototyping User Interface Design Responsive Design Wireframing WordPress Design Payment Gateways CSS Ecommerce User Centered Design Figma

Incident Management Specialist / Webstore designer / FBA Ops Specialist/ TAM

Amazon

Jan 2011 - Dec 2021 (10 years 11 months)

• Managed high-severity operational incidents affecting global sellers within strict SLAs.
• Led inventory optimization initiatives, increasing seller sales by over 90% on misforecasted inventory.
• Designed process improvements reducing inventory loss and operational costs across FBA networks.
• Supported cross-cultural teams across North America, Europe, and Asia.
• Designed a

Web Design E commerce integration Digital Marketing Amazon Seller Central Project Management Incident Management

Product Designer & founder

Caisheua Clothing CO

Jan 2009 - Jan 2018 (9 years)

• Founded and scaled a fashion brand with full ownership of design, production, and distribution.
• Achieved 95% growth in the first quarter through strategic marketing and brand positioning.
• Established 15 POS locations across Costa Rica and Panama and expanded to Amazon Marketplace