Open to opportunities

Maureen Obibuotu

@maureeno

Remote Healthcare CX Specialist with 6+ years of clinical experience. Expert in HIPAA-compliant patient support via Zendesk, HubSpot & Freshdesk.

Nigeria

Message

What I'm looking for

I’m looking for a healthcare CX role where I can lead compassionate, HIPAA-compliant patient intake and triage, streamline multichannel support with HubSpot/Zendesk/Freshdesk, and help teams deliver precise care coordination and great patient outcomes.

I’m a highly empathetic, tech-fluent Healthcare Customer Experience (CX) professional with a Doctor of Optometry degree and over 6 years of clinical healthcare experience. I specialize in high-volume remote patient triage, digital care coordination, and multichannel support queues, with HIPAA-compliant workflows at the core of how I operate.

In remote patient support roles, I’ve managed Zendesk and HubSpot queues while maintaining an average ticket resolution time under 15 minutes. I’ve also built 15+ helpdesk macro responses that improved response efficiency by 20%, enforced 100% security of Protected Health Information (PHI), and delivered empathetic de-escalation that contributed to 95%+ patient satisfaction.

I'm Open to Part-time/Full-time remote positions .

Feel free to message me directly via the platform or invite me to apply to your open roles.

Experience

Work history, roles, and key accomplishments

Medical Virtual Assistant & Intake

BTS

Feb 2026 - Apr 2026 (2 months)

Managed cross-channel digital patient support queues via Zendesk and HubSpot, maintaining an average ticket resolution time under 15 minutes. Conducted remote patient intake and clinical triage, enforced HIPAA-compliant PHI workflows, and built 15+ helpdesk macros to increase response efficiency by 20%.

HubSpot CRM Zendesk Patient Intake Medical Triage Clinical Care Coordination Appointment Scheduling HIPAA compliance Zendesk Macros