maureen njoki
@maureennjoki
Dedicated team leader with a passion for empowering others.
What I'm looking for
I am a highly motivated and disciplined professional with extensive experience in team management and support. Currently, I serve as a team leader at Samasource Kenya Limited, where I manage and support a diverse team, ensuring optimal performance and productivity. My role involves overseeing utilization trackers, managing agent leaves, and conducting weekly performance reviews, all while fostering a culture of encouragement and continuous improvement.
Throughout my career, I have developed a strong foundation in data research, annotations, and image labeling, complemented by various certifications in leadership and technology. My educational background includes a Certificate in Information Technology and a Digital Basics Certificate, which have equipped me with the necessary skills to thrive in a fast-paced environment. I am committed to empowering my team and contributing to the overall success of the organization.
Experience
Work history, roles, and key accomplishments
Team Leader
Samasource Kenya Limited
Sep 2017 - Dec 2024 (7 years 3 months)
Managed and supported a team by overseeing utilization trackers, agent performance reviews, and real-time project questions. Responsible for coaching, motivation, and communication updates within the team. Handled HR-related tasks and data research annotations.
Hair and Beauty Specialist
Capital Cuts Salon
Dec 2016 - Feb 2017 (2 months)
Provided hair and beauty services, consulted with clients on styles, and managed stock orders. Stayed updated on trends and techniques to enhance customer satisfaction.
Cyber Cafe Assistant
CYBER CAFE
Feb 2016 - Sep 2016 (7 months)
Handled customer service by assisting with document printing and scanning, creating online accounts, and providing technical support.
Education
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maureen hasn't added their education
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