Shameika McKinnon
@shameikamckinnon
I improve healthcare compliance, quality, and Medicaid and Medicare operations.
United StatesWhat I'm looking for
I've spent 20 years improving compliance, quality, and operations in regulated healthcare environments, including Centene's Meridian Illinois Medicaid Plan and WellCare Medicare Plan.
As a Compliance Analyst at Centene, I responded to regulatory requests, conducted audits and risk assessments, maintained compliance documentation, and supported policy, workflow, and quality-improvement initiatives.
In quality roles at Centene, I raised a contact center quality score from the upper 80% to over 97% through trend review, coaching, quality strategies, and close partnership with operations and training teams.
I translate regulatory requirements into practical workflows, coach teams, oversee vendor quality, and use reporting and process improvement to identify gaps and drive follow-through.
Experience
Work history, roles, and key accomplishments
Responded to regulatory information requests and maintained compliance documentation. Performed compliance audits, risk assessments, and monitoring activities, and supported policy and quality-improvement initiatives.
Increased contact center quality score from upper 80% to over 97% through quality strategies and coaching. Served as quality liaison and delivered training.
Monitored vendor production processes against quality standards and conducted assessments. Led continuous process improvement initiatives and supported training development.
Program Service Evaluator I/II
Arizona Department of Economic Security
Aug 2016 - Sep 2017 (1 year 1 month)
Processed Nutrition, Cash, and Medical benefit applications and reviewed eligibility. Conducted client interviews and maintained accurate case information.
Executive Assistant to the President
McCormick Theological Seminary
May 2016 - Aug 2016 (3 months)
Managed executive calendars, communications, meeting agendas, travel, and visitors for the President and Dean.
Education
Degrees, certifications, and relevant coursework
Walden University
Master of Science, Human Resource Management
Master of Science in Human Resource Management from Walden University.
Walden University
Graduate Certificate, Leadership
Graduate Certificate in Leadership from Walden University.
Walden University
Graduate Certificate, Adult Learning
Graduate Certificate in Adult Learning from Walden University.
DeVry University
Bachelor of Science, Healthcare Management
Bachelor of Science in Healthcare Management from DeVry University.
American InterContinental University
Associate of Arts, Business Administration
Associate of Arts in Business Administration from American InterContinental University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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