Looking for a job

Maureen Mae Lucero

@maureenmaelucero

Customer service representative at Teleperformance Philippines who handled banking inquiries, money transfers, CD renewals, and account closures.

Philippines

Message

What I'm looking for

I'm seeking a remote or work-from-home opportunity where I can contribute my skills while continuing to grow professionally.

At Teleperformance Philippines, I assisted customers with banking inquiries and account concerns, processed money transfers, and handled Certificate of Deposit renewals and account closures. I also resolved customer concerns while following banking procedures and company policies.

Earlier, at The Myriad Dubai, I coordinated daily operations, room allocations, and resident complaints, and maintained maintenance records and service requests. I also supervised housekeeping operations at FASSCO Catering International Services LLC and supported daily operations at Abu Dhabi National Hotels Compass LLC.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance Philippines

Oct 2024 - Mar 2026 (1 year 5 months)

Assisted customers with banking-related inquiries and account concerns. Processed money transfers and banking transactions accurately, handled Certificate of Deposit renewals and account closures, and ensured compliance with banking procedures.

Customer Service Banking Operations Transfer Processing Complaint Resolution Compliance Microsoft Office

Facilities Management Coordinator

The Myriad Dubai

Dec 2022 - Apr 2024 (1 year 4 months)

Coordinated daily operations, managed room allocations and occupancy coordination, and responded to resident concerns. Maintained maintenance records and service requests, and prepared administrative reports for facilities and operations teams.

Facilities Management Room Allocation Complaint Resolution Administrative Support Documentation Records Management Microsoft Office

Housekeeping Supervisor

FASSCO Catering International Services LLC

Nov 2018 - Dec 2022 (4 years 1 month)

Supervised housekeeping staff and daily cleaning operations, assigned work schedules, and monitored staff performance. Conducted inspections of guest rooms and public areas, managed inventory, and maintained lost-and-found records.

Team Leadership Staff Supervision Housekeeping Operations Quality Standards Inventory Control Complaint Resolution Documentation

Team Lead – Housekeeping

Abu Dhabi National Hotels Compass LLC

Mar 2015 - Aug 2018 (3 years 5 months)

Assisted supervisors in managing daily housekeeping operations, conducted staff orientation and training, and supported VIP guest requests. Performed room inspections and coached staff for supervisory roles.

Team Leadership Corporate Trainer Housekeeping Operations Customer Service Coaching Mentorship