Maureen Geisler

Built foundational operational workflows, playbooks, and onboarding programs as the first Customer Success Manager. Designed AI-powered workflows using ChatGPT, Claude, Google Workspace, Notion, Zapier, and Granola to automate reporting and internal operations.

Adjunct Professor of Legal Studies at Purdue University Global (remote).

Founder and CX Consultant at CX Impact Lab.

Adjunct Professor of Legal Studies at Franklin University (remote).

Owned an $8.8M ARR renewal portfolio of approximately 250 accounts, delivering 97% ARR retention year over year and consistently exceeding 100% of renewal targets. Led contract negotiations and renewal conversations with executive contacts across a complex higher ed client base.

Maintained 100%+ retention across a portfolio of approximately 80 accounts through structured QBRs and proactive health checks.

Senior Client Engagement Manager at Strategic Planning Online (SPOL).

Owned KPI dashboards and compliance documentation supporting accreditation and strategic planning cycles. Mined an unused NSSE dataset, analyzed it, and briefed department heads on real pain points.

Managed a $4M+ book of business across 85 accounts with 98% retention.

Program Director of Legal Studies at Everest University.

Department Chair and Professor of Ethics and Government at St. Petersburg College.

Assistant District Attorney at Suffolk County District Attorney's Office (NY).

Owner of a bookkeeping business and QuickBooks Online ProAdvisor certified.

Earned a Juris Doctor degree from Touro Law School in 2000.

Earned a Bachelor of Arts in Political Science from Stony Brook University in 1997.

Certified as a QuickBooks Online ProAdvisor.