Open to opportunities

Maureen Ejeh

@maureenejeh

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Dedicated IT support professional with strong customer service skills.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a highly motivated and dedicated professional with a Bachelor of Science in Computer Science from Caleb University. My experience spans IT support and customer service, where I have consistently demonstrated my ability to analyze, resolve, and monitor support issues effectively. Currently, I serve as a Customer Service Representative and Administrative Assistant at Hardrock Architects Limited, where I deliver outstanding customer service across multiple channels, ensuring a positive experience for all clients.

Throughout my career, I have developed strong problem-solving and communication skills, which I leverage to exceed performance targets related to customer satisfaction and resolution rates. My previous roles at PORTPLUS LIMITED and OAKS TELECOMMUNICATION AND TECHNOLOGY have equipped me with technical expertise in troubleshooting, hardware and software maintenance, and network setup. I am eager to contribute my skills to a customer-centric organization that values exceptional service and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Hardrock Architects Limited

Apr 2022 - Present (3 years 2 months)

Delivered outstanding customer service across multiple channels, resolving inquiries and exceeding expectations. Proactively identified customer needs and provided tailored solutions, ensuring a positive customer experience. Collaborated with internal teams to address complex customer problems.

Customer Service Problem Solving Communication Team Collaboration Performance Management

IT Support and Administrative Officer

PORTPLUS LIMITED

Apr 2021 - Apr 2022 (1 year)

Performed administrative tasks to ensure functionality and efficiency in the company. Assisted in setting up telecommunications gadgets and managing customer relations. Organized company records and maintained inventory of office supplies.

IT Support Inventory Management

IT Support Officer

OAKS TELECOMMUNICATION AND TECHNOLOGY

May 2019 - Nov 2019 (6 months)

Monitored and maintained computer systems and networks, providing technical support and customer service. Set up accounts for new users and contributed ideas to improve IT systems.

Technical Support Software Configuration