King Ian Mucyo

I am a Transaction Control and Customer Service specialist with hands-on experience managing high-volume payroll and transactional inquiries, reporting and disputing fraudulent transactions, and collaborating across teams to ensure accurate invoice and payment processing. I have supported payroll cycles, generated payroll reports, maintained employee records, and identified cost-saving opportunities through invoice analysis.

My background also includes IT maintenance work ensuring reliable infrastructure and earlier experience as a senior graphic designer, which strengthened my problem-solving and cross-functional collaboration skills. I bring strong communication, conflict-resolution, multitasking, and analytical abilities to roles focused on transaction control, payroll, and customer-facing operations.