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King Ian Mucyo

@kingianmucyo

Transaction Control and Customer Service specialist with payroll, transaction dispute, and IT maintenance experience.

Poland
Message

What I'm looking for

I seek a role in transaction control, payroll, or customer-facing operations where I can apply analytical, dispute-resolution, and cross-functional collaboration skills to improve accuracy and client satisfaction.

I am a Transaction Control and Customer Service specialist with hands-on experience managing high-volume payroll and transactional inquiries, reporting and disputing fraudulent transactions, and collaborating across teams to ensure accurate invoice and payment processing. I have supported payroll cycles, generated payroll reports, maintained employee records, and identified cost-saving opportunities through invoice analysis.

My background also includes IT maintenance work ensuring reliable infrastructure and earlier experience as a senior graphic designer, which strengthened my problem-solving and cross-functional collaboration skills. I bring strong communication, conflict-resolution, multitasking, and analytical abilities to roles focused on transaction control, payroll, and customer-facing operations.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

WSG University logoWU

WSG University

Bachelor, Business / Transaction Control

2020 -

Pursuing a bachelor's degree at WSG University since October 2020, studying subjects relevant to business and transaction control.

Tech stack

Software and tools used professionally

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King Ian Mucyo - Customer Service Specialist - Sitel Group | Himalayas