Matt Smith

Lead enterprise client solution design across a multi-rail payments platform, supporting implementations spanning card issuance, digital wallets, and global vendor payment workflows. Partner cross-functionally to operationalize partner integrations from sandbox through production deployment.

Designed and developed the public-facing UI using Vite, TypeScript, and TanStack, and REST APIs leveraging AI-assisted coding. Directed UX strategy to optimize customer onboarding and payment flow, and managed payment processor partnerships for go-live readiness.

Promoted within 8 months to help establish a new projects team, focusing on complex client onboarding and delivery. Developed Statements of Work, coordinated with C-level stakeholders, and reduced onboarding timelines by over 25%.

Managed RFIs/RFQs/RFPs, closed six-figure multi-year contracts, and upsold strategic solutions to SMB and mid-market clients. Coordinated cross-functional project execution with technical and service delivery teams.

Provided systems engineering support for healthcare organization, ensuring reliable IT operations and infrastructure.

Provided technical support services, assisting clients with IT issues and solutions.

Provided IT customer support for a state agency, resolving technical issues and assisting users.

Led service desk operations, providing technical support and ensuring timely resolution of IT issues.

Bachelor of Science in Information Technology from the University of Phoenix.