Open to opportunities

Austin Scantland

@austinscantland

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VP of Solution Architecture and technical leader specializing in SaaS platform integrations and billing systems.

United States

Message

What I'm looking for

I seek senior technical leadership roles focusing on scalable integrations, platform stability, cross-functional influence, client advocacy, and opportunities to shape product and engineering direction.

I am a senior technical leader and VP of Solution Architecture with deep expertise driving platform integrations, billing systems, and enterprise workflows. I lead and mentor solution architecture teams, reduce knowledge silos, and partner with Product and Engineering to translate strategic client needs into scalable technical requirements.

My background includes end-to-end carrier integrations, incident triage for ColdFusion and SQL Server platforms, and implementing process improvements that reduced escalations and improved SLA adherence. I combine hands-on troubleshooting and architecture with executive-level client advocacy to influence product roadmaps and ensure platform stability.

Experience

Work history, roles, and key accomplishments

Current

VP of Solution Architecture

Current

e123

May 2021 - Present (4 years 7 months)

Direct and scale the Solution Architecture function, leading integrations, platform architecture, and Tier 1 client technical relationships while reducing incident recurrence and improving SLA adherence.

Solution Architecture Systems Integration ColdFusion SQL Server API Design Billing Systems Incident Triage Team Leadership Systems Integrations

Account Integration Specialist

Sierra Interactive

Feb 2020 - May 2021 (1 year 3 months)

Managed billing implementations and Google Ads billing workflows for new clients, resolved complex customer issues, and trained staff to ensure contractual and billing accuracy.

Billing Implementation Google Ads Billing Client Onboarding Troubleshooting Training Process Documentation Account Management Documentation

Software Implementation Consultant

Jackson Kayak

Sep 2019 - Nov 2019 (2 months)

Implemented and optimized a new ERP system, improved billing and payment workflows, and provided IT administration and user training to increase operational efficiency.

ERP Implementation Billing Workflows IT Administration User Training Process Improvement Systems Integration Systems Integrations

Product Owner

Relatient

Dec 2017 - Jun 2019 (1 year 6 months)

Owned MDpay product lifecycle including design, integrations, QA, and support; implemented enterprise clients and ensured stable HL7/API/FTP data flows to support clinical workflows.

Product Ownership HL7 API Integration FTP SQL QA Client Implementation Cross functional Leadership

Operations Specialist

BPC Corporation

Sep 2016 - Nov 2017 (1 year 2 months)

Supported design and launch of a mobile deposit system, investigated account discrepancies and fraud patterns, and ensured compliance with federal banking guidelines through audits.

Mobile Deposit Systems Fraud Investigation Regulatory Compliance Audit Account Reconciliation Operational Support