Matthew Tomsic

Collaborated with third-party installers to transition the restaurant’s POS system. Conducted testing and validation to ensure functionality, troubleshooting issues with Android and Windows systems independently.

Oversaw the workmanship of technicians, onboarding over one hundred new hires. Provided live assist support and coached technicians to improve performance while managing documentation and finances.

Managed software upgrades for casual dining restaurants, aligning customer expectations with product delivery. Handled high-level escalations and coordinated project plans for nationwide software releases.

Coordinated the rollout of tablets to Applebee’s restaurants, ensuring timely installations and maintaining communication with technicians and executives to resolve issues.

Founded and managed PR Motors, overseeing all operations including sales, marketing, supply chain, and customer service, achieving consistent revenue growth.

Managed daily operations and client engagements, overseeing accounts and servicing foreign cars as lead technician, ensuring high-quality service.

Managed a team in daily operations, generating productivity metrics and presenting reports to senior staff, achieving record low work in progress.

Contributed to operations managing root server certificate keys, performing maintenance on cryptographic hardware and coordinating security transactions.

Managed a team of customer support representatives during a major data migration, ensuring successful conversion of shareholder accounting systems.

Served as a technician for high-performance European automobiles, focusing on repairs and maintaining customer support and retention.

Activities and societies: Utilized in-depth knowledge of Android and Windows operating systems to troubleshoot and resolve technical issues.

Collaborated with third-party installers onsite to transition the restaurant’s POS system to a new platform. Conducted thorough testing and validation of the system within tight deadlines to ensure seamless functionality.

Activities and societies: Lead Master Technician responsible for live assist support for technicians in the field requiring assistance and troubleshooting.

Started out as 1 of 2 Master Technicians to oversee the workmanship of Your Mechanic technicians on the platform. Successfully onboarded over one hundred technicians to the platform as the company grew.

Activities and societies: Coordinated customer facing meetings intended to drive deliverables and provide updates to roadmap items.

Supported and managed the implementation of software upgrades with well-known concepts in the casual dining restaurant business using our table top devices.

Activities and societies: Maintained the company CRM with updates pertaining to specific sites and escalated issues when timeframes weren’t met.

Involved in the roll out of iPad like tablets to all Applebee’s restaurants, enabling patrons to order food and beverages from their table.

Activities and societies: Responsible for client retention and customer service.

Launched PR Motors in 2010, bringing a quality auto mechanic operation to the Burlingame area. Oversaw all efforts in sales, marketing, and operations.

Activities and societies: Served as lead technician, servicing foreign cars for the shop.

Managed day-to-day operations and all client-facing engagements for Burlingame Independent, a privately-owned auto mechanic.

Activities and societies: Performed maintenance and testing on cryptographic internet security hardware.

Served as a key contributor in a small operations group managing the root server certificate keys for VeriSign’s most strategic accounts.

Activities and societies: Achieved the lowest Work in Progress in company history.

Managed a team of eleven employees in the daily operations of VeriSign’s Authentication Services, focusing on productivity metrics and employee satisfaction.

Activities and societies: Managed a successful data migration between data sources.

Managed a small team of inbound phone representatives in the customer support division during a significant shareholder accounting system conversion.

Served as a technician repairing high performance European automobiles and engaging with clients to maintain a high level of customer support.