Matthew Aurel Villegas
@matthewaurelvillegas
Customer service representative with expertise in technical support.
PhilippinesWhat I'm looking for
My name is Matthew Aurel A. Villegas, and I am a dedicated customer service representative with extensive experience in both chat and email support. Over the past several years, I have honed my skills in technical support, assisting customers with flight reservations, baggage inquiries, and troubleshooting various issues. My ability to manage time effectively and solve problems has allowed me to provide exceptional service, ensuring customer satisfaction in every interaction.
Throughout my career, I have worked with reputable companies such as IQOR and Teletech, where I developed my skills in data entry, email support, and live chat assistance. I take pride in my adaptability and my commitment to helping customers navigate their inquiries efficiently. My technical proficiency with various software tools, including Freshdesk and Avaya, has enabled me to streamline processes and enhance the customer experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
IQOR Bacolod
Jan 2021 - Present (4 years 5 months)
Provided comprehensive flight reservation assistance, including booking, mobile check-ins, re-booking, and ticket cancellation. Successfully located missing baggage and offered flight options due to irregular operations, creating refund tickets or compensation vouchers as needed.
Customer Service Representative
Teletech Bacolod
Jan 2018 - Present (7 years 5 months)
Assisted customers in locating online information such as dependent, health coverage, tax forms, and claims. Guided customers through login resets and sent requested documents via email, ensuring timely resolution of inquiries and issues.
Seasonal Customer Service Representative
IQOR Bacolod
Jan 2018 - Present (7 years 5 months)
Processed online orders and completed customer orders efficiently. Created shipment tickets and managed refunds or compensation for damaged items or undelivered orders, including sending compensation vouchers via email.
Technical Support Representative
Panasicatic Call Center
Jan 2015 - Present (10 years 5 months)
Performed phone service troubleshooting, including phone activation, reactivation, upgrades, portability, and internet settings. Processed website phone orders, arranged phone replacements for damaged devices, and created tickets for new phone software updates, meticulously documenting every interaction.
Seasonal Inventory Warehouse
Vallacar Transit
Jan 2014 - Present (11 years 5 months)
Tracked the movement of stocks, both incoming and outgoing, and generated comprehensive reports on stock movements. Conducted checks for missing and outdated stocks, demonstrating proficiency in multi-tasking within a warehouse environment.
Education
Degrees, certifications, and relevant coursework
STI- College
Bachelor of Science, Information Technology
Studied Information Technology at STI College from 2008 to 2013. Gained foundational knowledge and skills relevant to the IT field.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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