MV
Open to opportunities

Matthew Aurel Villegas

@matthewaurelvillegas

Customer service representative with expertise in technical support.

Philippines

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

My name is Matthew Aurel A. Villegas, and I am a dedicated customer service representative with extensive experience in both chat and email support. Over the past several years, I have honed my skills in technical support, assisting customers with flight reservations, baggage inquiries, and troubleshooting various issues. My ability to manage time effectively and solve problems has allowed me to provide exceptional service, ensuring customer satisfaction in every interaction.

Throughout my career, I have worked with reputable companies such as IQOR and Teletech, where I developed my skills in data entry, email support, and live chat assistance. I take pride in my adaptability and my commitment to helping customers navigate their inquiries efficiently. My technical proficiency with various software tools, including Freshdesk and Avaya, has enabled me to streamline processes and enhance the customer experience.

Experience

Work history, roles, and key accomplishments

TB

Customer Service Representative

Teletech Bacolod

Jan 2018 - Present (7 years 5 months)

Assisted customers in locating online information such as dependent, health coverage, tax forms, and claims. Guided customers through login resets and sent requested documents via email, ensuring timely resolution of inquiries and issues.

IB

Seasonal Customer Service Representative

IQOR Bacolod

Jan 2018 - Present (7 years 5 months)

Processed online orders and completed customer orders efficiently. Created shipment tickets and managed refunds or compensation for damaged items or undelivered orders, including sending compensation vouchers via email.

PC

Technical Support Representative

Panasicatic Call Center

Jan 2015 - Present (10 years 5 months)

Performed phone service troubleshooting, including phone activation, reactivation, upgrades, portability, and internet settings. Processed website phone orders, arranged phone replacements for damaged devices, and created tickets for new phone software updates, meticulously documenting every interaction.

VT

Seasonal Inventory Warehouse

Vallacar Transit

Jan 2014 - Present (11 years 5 months)

Tracked the movement of stocks, both incoming and outgoing, and generated comprehensive reports on stock movements. Conducted checks for missing and outdated stocks, demonstrating proficiency in multi-tasking within a warehouse environment.

Education

Degrees, certifications, and relevant coursework

SC

STI- College

Bachelor of Science, Information Technology

Studied Information Technology at STI College from 2008 to 2013. Gained foundational knowledge and skills relevant to the IT field.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Matthew Aurel Villegas - Customer Service Representative - IQOR Bacolod | Himalayas