LESLEI NOGUEIRA
@lesleinogueira
Technical Support Specialist at SThree, resolving contractor lifecycle and service desk issues; previously supported Unbounce SaaS users.
United KingdomWhat I'm looking for
At SThree, I manage contractor lifecycle processes from onboarding through offboarding, handling documentation, extensions, and queries from internal teams and contractors.
I investigate operational issues and contribute to process improvements and knowledge base updates. At Tesco Insurance and Money Services, I supported motor insurance customers with enquiries, policy changes, and retention conversations.
At Unbounce, I supported users of SaaS landing pages and campaigns, troubleshooting DNS, JavaScript, pixels, and third-party integrations. I also coached junior team members and contributed to documentation and process improvements.
At DreamHost, I supported shared and VPS hosting customers with DNS, WordPress, email hosting, and Linux command-line issues. Earlier, I developed websites and digital materials at Aliança Francesa de São Paulo and provided Tier 1 ISP support at TeleTech (ISP Terra).
Experience
Work history, roles, and key accomplishments
Service Support Specialist
SThree
Feb 2026 - Present (9 months)
Managed contractor lifecycle processes end-to-end, ensuring accuracy and compliance. Acted as key point of contact for internal teams and external contractors, resolving queries via email and service desk systems.
Provided fast, accurate support for motor insurance customers, managing complex enquiries, policy changes, and retention conversations in a high-volume environment.
Provided expert-level customer support for SaaS landing page and campaign users. Mentored junior team members and contributed to internal documentation and process improvements.
Delivered onboarding and technical support for shared and VPS hosting customers. Troubleshot DNS, WordPress, email hosting, and website performance issues, and provided command-line guidance for Linux environments.
Graphic Design Assistant
Tour House Viagens e Turismo Ltda
Feb 2017 - Jul 2017 (5 months)
Designed print and digital materials for corporate events and incentive campaigns. Supported branding and visual communication for internal and external use.
Customer Service & Volunteering
Various Companies
Oct 2011 - Jul 2016 (4 years 9 months)
Worked in hospitality, agriculture, and service roles across multiple countries. Volunteered in community projects while enhancing cultural fluency and adaptability.
Web Designer
Aliança Francesa de São Paulo
May 2008 - Aug 2011 (3 years 3 months)
Led the digital modernization of language course materials and class formats. Developed websites, Flash banners, monthly email newsletters, and promotional visuals, and mentored interns.
Customer Service Representative
TeleTech (ISP Terra)
Jul 2006 - May 2008 (1 year 10 months)
Provided Tier 1 technical support for ISP customers over phone and email. Resolved issues related to internet connectivity, email configuration, and domain management.
Education
Degrees, certifications, and relevant coursework
Universidade Anhembi Morumbi
Bachelor's, Digital Design
2007 - 2011
Bachelor's in Digital Design from Universidade Anhembi Morumbi, completed in 2011.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
Job categories
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