Matheus Sousa

Led end-to-end implementation of HUB OS across Front of House, Housekeeping, and Maintenance departments, replacing manual coordination with a real-time digital workflow. Provided first-line IT support to internal staff and guests, resolving technical issues to minimize disruption to hotel operations.

Completed large-scale hardware installations and upgrades, including full workstation setup for a new customer rollout of 100+ units. Provided onsite and remote troubleshooting for servers, workstations, and mobile devices, resolving software, hardware, and network issues.

Managed simultaneous project portfolios by prioritizing scope, resources, and timelines against business-critical goals, sustaining delivery across infrastructure, cloud computing, SD-WAN, and cloud phone initiatives. Led a hybrid cloud migration project, moving legacy systems to AWS/Azure with zero critical service interruptions.

Maintained infrastructure across servers, storage, networking, and backup systems, ensuring uninterrupted operations. Redesigned disaster recovery strategy, cutting recovery time from 24 hours to under 8 hours through improved backup and failover architecture.

Developed front-end solutions for web applications, focusing on user interface and experience. Collaborated with cross-functional teams to deliver responsive and accessible designs.

Reduced average ticket resolution time by 25% through process optimization and knowledge base improvements. Led implementation of Jira as the team's ticketing system, improving service efficiency and end-user satisfaction.

Certification in Project Management from Veduca Edtech, completed from June to July 2023.

Certification in Data Science from IGTI, completed from June to December 2020.

Certification in Cloud Computing Architect from IGTI, completed from January to July 2020.

Bachelor's Degree in Information Technology from Faculdade Pitagoras, completed from 2013 to 2016.