MATEUS FELIPE PEREIRA DA CUNHA TAVARES
@mateusfelipepereirad
Experienced professional with over 16 years in client support.
What I'm looking for
I am a dedicated professional with more than 16 years of experience, primarily focused on teaching and providing exceptional support to clients. Since 2016, I have been working remotely, honing my skills in communication, problem-solving, and client relations across various roles. My ability to communicate in five languages allows me to connect with a diverse clientele, ensuring their needs are met with precision and care.
Throughout my career, I have successfully structured educational materials, designed engaging content, and taught languages, including English, Italian, Spanish, and German. My experience as a Public Relations professional at Iberostar has further enhanced my organizational and negotiation skills, allowing me to manage member requests and coordinate events seamlessly. I take pride in my ability to collaborate with teams and contribute to achieving desired outcomes, whether in teaching or client support.
Experience
Work history, roles, and key accomplishments
Autônomo
Empreendedorismo
Feb 2016 - Present (9 years 4 months)
Structured and created diverse educational materials, including designing Instagram posts and writing proposals for social and political projects. Developed, recorded, and edited lessons while teaching multiple languages and collaborating with other educators to advance student proficiency.
Entrepreneur
Self-Employed
Feb 2016 - Present (9 years 4 months)
Structured and created educational materials, including designing Instagram posts and writing social project proposals. Developed, recorded, and edited lessons while teaching English, Italian, Spanish, and German, often collaborating with other teachers.
Voluntário, Coordenador Local
Greenpeace
Mar 2010 - Present (15 years 3 months)
Actively engaged in grassroots actions and local coordination efforts for environmental campaigns. Participated in significant events, including boarding the Rainbow Warrior III, demonstrating commitment to environmental advocacy.
Public Relations Pleno
Iberostar
Nov 2024 - Feb 2025 (3 months)
Assisted Star Prestige members from reservation to check-out, executing exclusive check-ins and organizing reservations for various hotel services. Managed internal documents, negotiated social events, and provided multilingual service in English, German, Portuguese, or Spanish.
Tour Operator I
Grou Turismo
Sep 2013 - Mar 2014 (6 months)
Provided direct customer service, including communication with service providers, and planned and monitored sightseeing tours. Coordinated transfers and managed tour and transfer sales, applying conflict resolution techniques for public relations.
Relações Públicas
Iberostar
Nov 2024 - Present (7 months)
Provided comprehensive service to Star Prestige members, managing everything from check-in to check-out and organizing reservations for various amenities. Collaborated with all sectors to support operations and address member requests.
Professor para Pessoas com Deficiência
Lar Valorização Individual do Deficiente Anônimo
Apr 2019 - Present (6 years 2 months)
Developed and implemented educational plans specifically designed to enhance the daily living skills of over 15 individuals with disabilities. Focused on practical skill improvement and fostering greater independence for participants.
German Teacher
NUPEL/UFBA
Oct 2014 - Feb 2016 (1 year 4 months)
Prepared and organized detailed lesson plans for German classes, customizing content for A1 and A2 levels. Created, applied, and corrected assessments, and researched and implemented gamification techniques to enhance the teaching process.
Professor de Alemão (em Formação)
NUPEL/UFBA
Oct 2014 - Present (10 years 8 months)
Prepared and organized detailed lesson plans, conducting German classes tailored for A1 and A2 levels. Created, applied, and corrected assessments, while also researching and implementing gamification techniques to enhance the teaching process.
Operador de Turismo I
Grou Turismo
Sep 2013 - Present (11 years 9 months)
Provided direct customer service and managed communications with service providers, ensuring smooth operations for tourist activities. Planned and monitored tours, coordinated transfers, and handled sales of both tours and transfers, effectively resolving conflicts in public relations.
Education
Degrees, certifications, and relevant coursework
Universidade Federal da Bahia
Bacharelado, Língua Alemã
Currently pursuing a Bachelor's degree in German Language. This program focuses on advanced studies in German linguistics, literature, and culture, enhancing proficiency and understanding of the language.
Federal University of Bahia
Bachelor's Degree, German Culture, Linguistics and Literature
Pursuing studies in German Culture, Linguistics, and Literature. Developing a deep understanding of the German language, its cultural context, and literary works.
Instituto Federal da Bahia
Técnico, Turismo, Eventos e Agenciamento
Completed a technical degree in Tourism, Events, and Agency. This program provided foundational knowledge and practical skills relevant to the tourism and event management industries.
Federal Institute of Bahia
Technician, Tourism
Completed a technical program in Tourism. Gained practical skills and knowledge relevant to the tourism industry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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