At TransUnion, I led the transition of LATAM support to the Colombia team, coordinating documentation for 179+ products across 7 countries. That work reduced documentation technical debt to 8.2%, and I now lead the design of an AI agent that connects to product code and documentation to help support engineers diagnose and resolve incidents.
As the Support team’s AI Champion, I identify automation opportunities, pilot tools, and train teammates in responsible AI use. In independent projects, I designed a Pilates studio management system that replaced manual Excel and Google Calendar work and freed up close to 10 hours of operational work per week.
I’ve also developed a client acquisition workflow for Nomos Impresores and provided AI consulting to Empaques Metálicos, using process diagnosis, opportunity prioritization, and automation by department. Earlier, I managed projects at Desarrolla tus Finanzas, including a brand growth strategy that took its community from 350 to 1,200 users in one year.
