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Jairo Alfonso

@jairoalfonso

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AI transformation consultant at TC1 Labs taking Copilot projects into production, with 10+ agents running.

Colombia

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At TC1 Labs, I lead generative AI projects for enterprise clients from use-case design and pilots through production rollout and adoption. I work with Microsoft 365 Copilot, Copilot Studio, and Security Copilot.

Projects I led reached 5,000+ users, with 10+ AI agents running in production. In measured projects, adoption exceeds 80%, users save 2 to 5 hours per month, and satisfaction exceeds 90%.

Before TC1 Labs, I led commercial operations at Padtec, where I designed an acquisition strategy that grew the client portfolio by 40% in 10 months. As an account manager, I managed the company's most important key account and closed strategic agreements that increased revenue by 25%.

Earlier at Huawei Technologies, I improved optical-network project delivery through continuous improvement, reducing cost and schedule deviations by 40% and increasing operational efficiency by 20%. I have a Master's in Applied Artificial Intelligence, an MBA, and a Master's in Big Data & Business Intelligence.

Experience

Work history, roles, and key accomplishments

Current

Security & AI Transformation Senior Consultant

Current

TC1 Labs

Aug 2025 - Present (1 year 2 months)

Leads generative AI projects end to end for enterprise clients across Latin America, including technical presales, use-case design, pilots, production rollout, and adoption. Achieved 80%+ adoption, 2-5 hours saved per user monthly, and 90%+ satisfaction in measured projects.

Microsoft 365 Copilot CoPilot Studio Microsoft Security Copilot Microsoft Purview Entra ID Microsoft Sentinel Defender XDR Intune Zero Trust Change Management Technical Pre Sales Project Leadership

Commercial Coordinator

Padtec

Feb 2024 - Dec 2024 (10 months)

Led a team of 4 account managers and business developers. Designed acquisition strategy that grew client portfolio by 40% in 10 months and met corporate targets with +10% revenue and +20% profitability.

Team Leadership Account Management Business Development Key Account Management Revenue Growth Profitability Improvement

Account Manager

Padtec

Jul 2021 - Feb 2024 (2 years 7 months)

Managed the company's most important key account, leading negotiations and closing strategic agreements that increased revenue by 25%. Coordinated technical and commercial proposals for optical network solutions and reduced portfolio turnover by 10%.

Key Account Management Negotiation Strategic Agreements technical proposals Optical Networking Tender Management

Project Manager

Padtec

Jul 2019 - Jul 2021 (2 years)

Directed high-capacity fiber-optic deployment projects for telecom carriers with budget adherence above 90%. Coordinated multidisciplinary teams, achieving -10% delivery times and -20% scope and cost deviations through proactive risk management.

Project Management Fiber Optic Deployment Telecommunications Risk Management Budget Management Team Coordination

Technical Director – Optical Networks

Huawei Technologies

Jul 2016 - Jun 2019 (2 years 11 months)

Led the technical implementation team for optical network projects, aligning technical side with account, product, and project managers. Reduced cost and schedule deviations by 40% and increased operational efficiency by 20% through continuous improvement.

Optical Networking Technical Leadership project alignment Continuous Improvement Cost Reduction Efficiency Improvement

Optical Networks Technical Leader

Huawei Technologies

Aug 2014 - Jul 2016 (1 year 11 months)

Led field technical teams on one of the company's most significant projects: Claro's 4G/LTE network rollout in Colombia, delivered on schedule.

Optical Networking Technical Leadership Field Operations LTE Project Delivery

Optical Network Engineer

Huawei Technologies

Jul 2013 - Aug 2014 (1 year 1 month)

Provided 24/7 support for optical transmission networks for the company's largest clients with 90% SLA compliance. Implemented proactive monitoring that cut incident resolution times by 50%.

Optical Networking 24 7 Support SLA Compliance Proactive Monitoring Incident resolution

Technology Administrator

Synapsis

Mar 2013 - Jul 2013 (4 months)

Managed the network infrastructure of Bogotá's water utility (EAAB), including switches, routers, firewalls, security policies, and proactive monitoring to meet SLAs.

Network Infrastructure Switche Routers Firewalls Security Policies Proactive Monitoring SLA Management

Education

Degrees, certifications, and relevant coursework

ENEB, European Business School of Barcelona

Master's in Applied Artificial Intelligence, Artificial Intelligence

2024 - 2025

Pursued a Master's in Applied Artificial Intelligence at ENEB, European Business School of Barcelona from 2024 to 2025.

ENEB, European Business School of Barcelona

Master's in Commercial Management and Marketing, Commercial Management and Marketing

2020 - 2023

Completed a Master's in Commercial Management and Marketing at ENEB, European Business School of Barcelona from 2020 to 2023.

ENEB, European Business School of Barcelona

Master's in Big Data & Business Intelligence, Big Data & Business Intelligence

2020 - 2023

Completed a Master's in Big Data & Business Intelligence and a Master's in Commercial Management and Marketing at ENEB, European Business School of Barcelona from 2020 to 2023.