In my current Remote Customer Support Specialist role at Nombre de la Empresa, I handle user issues through tickets, live chat, and email in Spanish and English. I monitor and diagnose Level 1 and Level 2 requests, coordinate escalations with development and systems teams, and maintain CSAT above 90% while meeting SLAs.
I previously worked as a Customer Service & Technical Support Agent for Empresa / Proyecto Remoto, responding to questions, complaints, and account setup requests in a fully asynchronous remote environment. I also wrote and updated user guides and internal knowledge-base articles to encourage self-service.
