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Mary Swali

@maryswali

Operations and administrative professional at Frontier Marketing Ltd; digitized records, improving retrieval efficiency by 40%.

Kenya

Message

At Frontier Marketing Ltd, I coordinated executive calendars, travel, and management meetings, including agendas, minutes, and action-point tracking.

I migrated physical governance and client records to a secure cloud-based structure, improving data retrieval efficiency by 40%. I also coordinated corporate events and managed executive expenditures and office budgets.

At Pr iceneer.com, I managed e-commerce content operations, maintaining product information and digital storefront accuracy while coordinating work to 24-hour deadlines.

At Safaricom Shop, I assisted customers with router setup and connectivity issues, and supported merchant registration and activation for Lipa na M-PESA Till and Paybill services.

Experience

Work history, roles, and key accomplishments

Connectivity & Mpesa Operations Specialist

Safaricom Shop

Jan 2026 - Oct 2026 (9 months)

Assisted customers with router setup and activation, provided technical support for connectivity issues, and supported M-PESA Till and Paybill registrations. Educated merchants on M-PESA business solutions and resolved customer and merchant inquiries.

Router Activation Wi Fi Troubleshooting Technical Support M Pesa Paybill Till Onboarding Merchant Onboarding Compliance Verification Customer Service Issue Resolution Documentation Record keeping

E-commerce Copywriter and Operations Lead

Priceneer.com

Jan 2025 - Dec 2025 (11 months)

Authored high-impact reports and digital assets, orchestrated a high-volume operational calendar under strict deadlines, and managed end-to-end curation of e-commerce assets. Ensured 100% accuracy in brand messaging through rigorous proofreading and fact-checking.

Copywriting Content Management CMS Proofreading Quality Assurance Digital Asset Management Operational Planning Cross functional Coordination Data Interpretation Ecommerce

Administrative Executive

Frontier Marketing Ltd

Jan 2021 - Dec 2024 (3 years 11 months)

Managed complex calendars and travel logistics for leadership, coordinated management meetings, and led a digital transformation project that improved data retrieval efficiency by 40%. Also handled stakeholder engagement, financial administration, and project leadership for corporate events.

Calendar Management Travel Coordination Meeting Coordination Governance Support Digital Transformation Stakeholder Engagement Financial administration vendor negotiation Project Leadership Event Planning Records Management Confidentiality

Centre Volunteer

St. Martin C.S.A – Saint Rose Rescue Centre

Dec 2021 - Mar 2022 (3 months)

Maintained sensitive administrative records for children in rehabilitation, conducted home tracing and follow-up visits, and provided guidance and counseling for traumatized girls. Completed inductions in Child Protection Policy and Child Rights.

Record keeping Confidentiality Field Coordination Case Management Counseling Child Protection Policy Compliance