Mary Njeri
@marynjeri3
I resolve customer issues, support learners, and maintain reliable IT and call center operations.
KenyaWhat I'm looking for
I've supported customers and learners remotely at Priority Group and Brighter Monday Kenya, handling high-volume inbound and outbound calls, resolving concerns, and documenting outcomes accurately.
At Brighter Monday Kenya, I guide learners through course completion, follow up on training participants, maintain CRM records, and manage escalations to support engagement and retention.
I've also worked in debt collection at Finley International Limited, discussing overdue payments, negotiating repayment plans, and maintaining confidential, accurate account records.
My IT training at Milimani Law Courts included infrastructure maintenance, network support, PC repairs, operating system installation, antivirus configuration, and support for case management digitization initiatives.
Experience
Work history, roles, and key accomplishments
Call Center Agent & Learner Support
Brighter Monday Kenya
Jun 2025 - Present (1 year 3 months)
Delivered support through inbound and outbound calls, guided learners through course completion, and maintained accurate CRM records.
Collection Officer
Finley International Limited
Oct 2025 - May 2026 (7 months)
Contacted customers to discuss overdue payments, negotiated repayment plans, and maintained accurate collection records.
Customer Support Agent
Priority Group
Dec 2025 - Feb 2026 (2 months)
Handled high-volume inbound and outbound calls, resolved customer inquiries, and maintained accurate documentation in a fast-paced call center environment.
Information Technology Trainee
Milimani Law Courts
May 2024 - Aug 2024 (3 months)
Assisted in IT infrastructure maintenance, provided technical support to staff, and supported case management software implementation.
Tele-Sales & Marketing
Bang Bet Kenya
Aug 2023 - Dec 2023 (4 months)
Conducted outbound calls to promote products, handled customer inquiries, and supported customer onboarding.
Education
Degrees, certifications, and relevant coursework
KCA University
Diploma in Information Technology, Information Technology
2022 - 2024
Pursued a Diploma in Information Technology, gaining foundational knowledge in IT systems and support.
Kinoo Vocational Center
Certificate in Computer Applications, Computer Applications
2022 - 2022
Completed a course in Computer Applications, building practical skills in computer usage and software applications.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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