Open to opportunities

Mary Johnson

@maryjohnson

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Self-propelled ball of energy with a passion for multitasking and improvement.

United States

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What I'm looking for

Seeking a challenging role that leverages my Agile leadership skills, passion for improvement, and dedication to honesty and integrity, with opportunities for growth and continuous learning.

I'm a driven and empathetic professional with a strong background in Agile leadership, conflict resolution, and team management. With a proven track record of fostering growth and improvement in myself and others, I'm dedicated to continuous learning and self-improvement.

Throughout my career, I've developed a unique blend of skills, from Medicare insurance and sales to data processing and marketing. My experience in Agile methodologies has allowed me to thrive in fast-paced environments, leveraging sprint planning, daily stand-ups, and retrospective meetings to optimize processes and drive results.

As a certified SAFe 6 Scrum Master and holder of a Florida Life, Health, and Annuities License, I'm well-equipped to navigate complex projects and teams. My passion for improvement and dedication to honesty and integrity make me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Medicare Insurance Agent

Ideal Concepts

Aug 2022 - Nov 2023 (1 year 3 months)

Engaged in sprint planning and daily stand-ups to handle inbound calls from Medicare beneficiaries. Utilized database tools for plan assessment and guided beneficiaries towards optimal choices, while contributing insights in retrospective meetings for process improvement.

Agile Methodologies Sprint Planning Database Management Customer Service Conflict Resolution Process Improvement Communication Skills

Performance Leader

TTEC

Jan 2022 - Apr 2022 (3 months)

Led a 26-agent training team, integrating agile methodologies to optimize customer service training. Managed attendance, skill development, and collaborated with the Operations Manager to gather client presentation data.

Team Leadership Agile Methodologies Customer Training Quality Assurance Coaching Data Analysis Communication Skills

Trainer/Performance Leader

TTEC

Jun 2021 - Jan 2022 (7 months)

Managed a team of agents using agile methodologies to drive performance improvement. Responsibilities included coaching, training, and overseeing compliance with company policies while collaborating with management for performance insights.

Agile Methodologies Coaching Training Performance Management Compliance Data Analysis Team Collaboration Communication Skills

Insurance Sales Agent

TTEC

Oct 2020 - Jun 2021 (8 months)

Provided similar responsibilities as a Medicare Insurance Agent, focusing on educating clients about their insurance options and utilizing active listening to enhance customer experience.

Customer Education Insurance Database Management Communication Skills Conflict Resolution Process Improvement Time Management

Enumerator

US Government Census Bureau

Aug 2020 - Oct 2020 (2 months)

Conducted surveys using independent judgment and agile communication methods to meet KPI metrics. Adapted approaches based on feedback and continuously improved communication skills.

Survey Agile KPIs Time Management Adaptive Problem Solving Data Collection Communication Skills Critical Thinking

Life, Health, and Annuities Agent

AmeriLife

Apr 2017 - Jul 2018 (1 year 3 months)

Educated and assisted clients in selecting insurance coverage after obtaining necessary licensing. Utilized active listening and product knowledge to improve client outcomes.

Insurance Product Knowledge Communication Skills Database Management Customer Service Conflict Resolution Time Management

Owner

Self Employed

Apr 2012 - Apr 2017 (5 years)

Managed a data processing and marketing business while raising four children. Provided database services and marketing strategies to local businesses, requiring meticulous record-keeping and communication.

Business Management Databases Marketing Strategies Communication Skills Time Management Problem Solving Social Media Marketing

C3 Sales and Support

GoDaddy

Jul 2010 - Jul 2012 (1 year 11 months)

Provided customer support and technical assistance, engaging in daily stand-up meetings to discuss client needs and improve service delivery.

Customer Support Communication Skills Problem Solving Team Collaboration Sales Strategies Time Management Data Analysis

Chat Moderator Manager

Online Bingo

Mar 2002 - Jul 2010 (8 years 4 months)

Managed a network of bingo websites, coordinating chat moderators and ensuring effective communication and training while documenting game modifications.