Donald Nat-George

Developed relationships with over 100 veterans, increasing client satisfaction and policy renewals. Analyzed clients' current insurance policies and recommended additional coverage, resulting in increased policy premiums. Generated new businesses through networking and referrals.

Possessed extensive knowledge of individual and group health insurance products, including HMOs, PPOs, POS plans, and high-deductible plans with HSAs. Explained complex insurance concepts to clients and helped them choose the best plan for their needs. Built relationships and met sales targets while adhering to industry regulations and compliance standards.

Increased client satisfaction and policy renewals by developing relationships with over 100 veterans. Analyzed client policies and recommended additional coverage, leading to increased premiums. Generated new business through networking and referrals.

Oversaw the development and implementation of manual and automation test strategies. Collaborated with the development team to identify and resolve critical bugs, resulting in a 25% reduction in customer reported issues. Created Workday test scenarios for various business processes and participated in end-to-end design reviews and user acceptance testing.

Designed and implemented an automated UI testing environment using Eclipse, Java, Selenium, Maven, and TestNG in a Page Object Model framework. Developed Test Plans and Test Strategy documents to define software testing scope and approach. Executed test cases to analyze user story exit strategies and maintained cooperative relationships with stakeholders.

Led team in implementing process improvements, resulting in improved product quality and customer satisfaction. Performed maintenance testing in Quality Center, adjusting for monthly releases. Attended weekly Bug and Maintenance meetings with Release Management to decide on bug resolutions.

Trained and mentored other quality testers, resulting in a 30% increase in team productivity and a 15% improvement in team satisfaction scores. Led data creation efforts for development, functional, and User Acceptance testing. Conducted complex quality assurance testing activities including regression, integration, functional, and system testing.

Completed a Master of Business Administration program. The curriculum focused on advanced business principles and management strategies.

Obtained a Bachelor of Science in Technical Management. This program provided a strong foundation in technical and managerial skills.

Earned a Certificate of Completion in Introduction to Business Analysis. This certificate program covered fundamental concepts and practices in business analysis.