MBMary Jane Baldonado
@maryjanebaldonado
Detail-oriented operations professional specializing in fintech support and data annotation.
PhilippinesWhat I'm looking for
I am a detail-oriented operations and customer-support professional with experience across fintech, e-commerce data annotation, and waste-management verification. I deliver high-quality outcomes, maintaining QA scores between 95–100% and resolving disputes and escalations efficiently.
My background includes end-to-end investigations for VISA chargebacks, escalations management for billers and aggregators, virtual assistant coordination for service confirmations, and hands-on loans center support. I combine strong regulatory literacy with keen attention to detail and clear English communication.
I am motivated by roles that require accuracy, process adherence, and collaborative problem-solving, and I consistently drive timely resolutions and operational improvements.
Experience
Work history, roles, and key accomplishments
Data Annotator
TeleworkPH
Aug 2024 - Oct 2025 (1 year 2 months)
Labeled and annotated product images and details for e-commerce datasets, maintaining QA scores of 95–100% to support AI/ML model training and data consistency.
Verifier and Scheduler
ECXperience
Jun 2023 - Feb 2024 (8 months)
Confirmed completion of waste collection services via call, chat, and email, coordinating with haulers and clients to expedite requests and close work orders efficiently.
VISA Chargeback Analyst
Ubiquity Global Solutions
Mar 2022 - Apr 2023 (1 year 1 month)
Conducted end-to-end investigations for credit disputes, reviewed transaction evidence, applied VISA core rules, and communicated resolutions to customers to expedite dispute closure.
Bills Payment Email Support
Teleperformance
Nov 2018 - Mar 2021 (2 years 4 months)
Handled escalations and provided email support for billers and aggregators, coordinating with internal teams to ensure timely issue resolution and customer updates.
Loans Marketing Assistant
Tanay RBank
Aug 2016 - Jan 2018 (1 year 5 months)
Supported daily loan center operations by processing and monitoring loans, obtaining missing client documentation, and facilitating timely loan releases.
Education
Degrees, certifications, and relevant coursework
Our Lady of Fatima University Valenzuela
Bachelor of Science in Business Administration, Operations and Supply Chain Management
Completed a Bachelor of Science in Business Administration with a major in Operations and Supply Chain Management, graduating in March 2016.
Caybiga High School
High School Diploma, Secondary Education
Completed secondary education, finishing in March 2006.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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