Open to opportunities

Mary Green Iweh

@marygreeniweh

Message

I’m a remote data annotation and entry specialist delivering high-accuracy AI training and support.

Nigeria

Message

What I'm looking for

I’m looking for full-time remote work where I can deliver high-accuracy data entry, AI annotation/training tasks, and customer support. I’m ready for immediate value across time zones, with 40+ hours/week and a focus on quality and on-time delivery.

I’m a results-driven remote professional with 4+ years of hands-on experience across data entry, customer support, data annotation, virtual assistance, health science, and project coordination. I currently contribute at Atlas Capture on global AI data projects, processing 50,000+ data points monthly while maintaining 99%+ accuracy through daily quality control logs.

Previously at Lifewood Technology, I managed 70–100 customer interactions daily and sustained a 96% customer satisfaction rating for two years, resolving technical queries and billing disputes within SLA with zero escalations. I support teams with CRM management, report writing, onboarding documentation, and cross-cultural communication—backed by certifications from HP LIFE Foundation and BYU-Idaho, plus ongoing Applied Health studies.

Experience

Work history, roles, and key accomplishments

Current

Data Entry & AI Annotation Specialist

Current

Atlas Capture

Jan 2024 - Present (2 years 5 months)

Process and annotate 50,000+ data points monthly across image, text, and audio datasets for global AI/ML clients while maintaining 99%+ annotation accuracy with daily quality control logs. Collaborate with multi-time-zone teams to meet deadlines and improved team output accuracy by ~12% by escalating recurring data inconsistencies.

Data Annotation Audio Transcription Quality Assurance Project Coordination Content Evaluation

Customer Support & Data Officer

Lifewood Technology

Jan 2021 - Jan 2023 (2 years)

Managed 70–100 customer interactions daily via email, live chat, and ticketing systems, maintaining a consistent 96% customer satisfaction rating over 2 years. Resolved technical queries, account issues, and billing disputes within agreed SLA timelines with zero escalations, and maintained CRM data accuracy while producing weekly management reports.

Customer Support Ticketing Systems CRM Management SLA Management Technical Troubleshooting Conflict Resolution Data Reporting

Education

Degrees, certifications, and relevant coursework

BYU-Pathway Worldwide

Foundations Programme, Foundations Programme

Foundations programme focused on academic English, communication, professional development, and self-reliance principles. Currently ongoing.

BYU-Idaho (Brigham Young University Idaho)

In-View Certificate in Applied Health, Applied Health

In-view certificate program in applied health covering applied health principles, health administration, academic English, and community wellness. Currently in progress.

HP LIFE Foundation

Data Analysis Certificate, Data Analysis

Data analysis certificate covering data interpretation, spreadsheet analytics, trend analysis, and business reporting. Issued in 2023.

WAEC/NECO (Nigeria)

Secondary School Certificate (WAEC / NECO), Secondary Education

Secondary school certificate (WAEC/NECO) completed in 2017 in Nigeria.

Accredited Professional Training Body

Customer Support Representative Certificate, Customer Support

Customer support representative certificate covering CRM tools, conflict resolution, live chat, SLA management, and professional communication. Issued in 2022.