Open to opportunities

Chibuikem Okoronkwo

@chibuikemokoronkwo

Message

Data Annotation Specialist focused on transcription, QA, and AI data training with strong IT support.

Nigeria

Message

What I'm looking for

I’m looking for transcription and AI data annotation work where I can apply QA, guideline adherence, and clear documentation—while collaborating remotely and continuously improving data quality and training outcomes.

I’m a Data Annotation Specialist who delivers high-quality transcription, text labeling, and speaker identification by carefully following detailed guidelines and validating outputs with strong QA habits.

I also bring hands-on IT Support experience—troubleshooting systems, supporting customers, and keeping clear documentation using tools like Microsoft Office and Google Workspace.

In remote and operational roles, I improved data workflows by standardizing documentation, organizing records, and meeting strict deadlines while maintaining accuracy and consistency. I’ve supported customers with technical issue resolution, reduced resolution times with templates, and improved feedback through consistent service.

I’m eager to contribute to transcription, annotation, and AI data training projects, leveraging my structured approach, attention to detail, and continuous learning through Google and IBM IT Support professional programs.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Remote

Aug 2023 - Present (2 years 11 months)

Provided virtual assistant support using SaaS tools, creating standardized documentation and organizing digital records while following detailed workflows. Implemented process improvements and automation to reduce manual data entry and speed up information retrieval and client responses.

SaaS Platforms Data Management Documentation Digital Records Data Entry Workflow Automation Process Improvement

Customer Support Representative

Delomida and Co.

Jul 2021 - Mar 2023 (1 year 8 months)

Resolved customer issues using technical troubleshooting and documented interactions with clear written communication. Built standardized response templates, supported user training, collaborated with product development on recurring technical concerns, and improved support efficiency.

Customer Support Technical Troubleshooting Written Communication Documentation User Training Customer Feedback Analysis Quality Assurance

Head Office Manager & Sales

Skydigital Utilities

Managed daily office operations and sales activities, including inventory/transaction record-keeping and accurate reporting. Handled customer interactions, maintained detailed logs, and performed quality checks to ensure consistent, error-free documentation.

Office Administration Sales Support Record keeping Documentation Data Entry Quality Assurance Reporting Customer Support

Education

Degrees, certifications, and relevant coursework

IBM IT Support Professional Certificate

IBM IT Support Professional Certificate, IT Support

2024 - 2024

Activities and societies: 20+ hands-on labs; IT infrastructure project.

Completed the IBM IT Support Professional Certificate, covering technical support, hardware and operating systems, software and programming, databases, networking and storage, cybersecurity essentials, and cloud computing. Completed 20+ hands-on labs and built an IT infrastructure project demonstrating practical problem-solving skills.

Google IT Support Professional Certificate

Google IT Support Professional Certificate, IT Support

2023 - 2023

Activities and societies: 20+ hands-on labs; capstone projects applying IT support principles.

Completed the Google IT Support Professional Certificate covering IT support fundamentals, troubleshooting, customer service, networking, operating systems, system administration, and security. Finished 20+ hands-on labs and capstone projects applying learned IT support concepts to real scenarios.

University of Nigeria, Nsukka

Bachelor of Engineering, Electrical Engineering

2016 - 2022

Activities and societies: Collaborative engineering team projects; analytical work interpreting data for solutions.

Earned a Bachelor of Engineering with a foundation in electrical systems and engineering principles. Applied analytical methods to complex engineering challenges through team projects and used data interpretation to support engineering solution recommendations.