Mary Fischer

I bring 10+ years of experience handling customer service calls and resolving complex inquiries in insurance environments. I’m trusted for strong data entry and PC skills, along with excellent customer service on the phone.

At Allstate, I supported claim inquiries and worked multiple insurance workflows, including processing Certificates of Financial Responsibility for SR22 issuance and entering endorsements on customers’ policies. I’m also validated in processing backdated endorsements for all states countrywide and updating inspections for New York, Massachusetts, and New Jersey.

Before that, I transferred into the ASAP department as a Customer Resolution Specialist, assisting customers with complex complaint resolution. I later handled customer inquiries for Auto and Motorcycle policies, including billing concerns, claims concerns, and taking customer payments.

I’ve also built broad customer support experience outside insurance, including home caregiving duties (meals, personal hygiene support, medication reminders) and banking operations work such as telephone account inquiries, data entry, and selling bank products. I work well in a team environment, can multi-task, and follow through with assignments with little or no supervision.