Triumphant Chika

At a US Outpatient Healthcare Practice, I handled 40–50 inbound patient calls daily, routing clinical, scheduling, and insurance questions according to clinic procedures.

I scheduled and rescheduled 15–20 appointments daily using Tebra (Kareo), TherapyNotes, and OptiMantra. I also verified eligibility and benefits for 25+ patients daily through Availity and payer portals.

I prepared and followed up on prior authorization requests, documented outcomes, and maintained patient records. I managed intake forms and practice documents in Dropbox while following HIPAA and patient privacy requirements.

Previously, as a Clinical Coordinator at a US Outpatient Healthcare Practice, I managed intake and EHR documentation for 30+ patients daily. I coordinated administrative and clinical activities among patients, front-desk staff, and healthcare providers, and supported appointment workflows.