Open to opportunities

Mary Ann Carreon

@maryanncarreon

Message

I resolve customer technical issues across phone, email, chat, and remote support.

Philippines

Message

What I'm looking for

I'm seeking a customer-focused role where I can provide support across calls, emails, and chats while continuing to learn, grow, and advance professionally.

I provide customer and technical support across calls, emails, chats, and remote assistance, with experience supporting healthcare, software, insurance, broadband, and mortgage customers.

At DME Service Solutions, I help patients install, set up, and configure devices while diagnosing technical problems and protecting sensitive patient information. Previously at TransCosmos Asia Philippines, I guided customers through software installation, configuration, updates, patches, and bug reporting across Windows, macOS, cloud, and mobile platforms.

I've also supported health insurance members at Continuum Global Solution, processed mortgage loan applications at ARB Call Facilities, and handled billing, retention, and broadband troubleshooting at Tech Mahindra. I'm committed to helping customers, learning continuously, and growing within a customer-focused organization.

Experience

Work history, roles, and key accomplishments

Technical Support Representative

DME Service Solutions

Jan 2024 - Aug 2026 (2 years 7 months)

Ensured support activities adhere to healthcare regulations and patient data privacy. Assisted with device installation, setup, and configuration, and resolved technical issues via phone or remote assistance.

Healthcare Compliance Device Installation Troubleshooting Remote Support Customer Service

Virtual Assistant

Self Employed

Aug 2024 - Nov 2024 (3 months)

Managed and processed customer orders using AI tools, ensuring accurate information capture and communication. Assisted with project coordination, scheduling, and progress tracking.

AI Tools Order Processing Project Coordination Scheduling Client Communication

Customer Service and Technical Representative

TransCosmos Asia Philippines

Mar 2022 - Apr 2024 (2 years 1 month)

Provided step-by-step software installation, setup, and configuration support across Windows, macOS, cloud, and mobile platforms. Helped customers identify, document, and report bugs, and guided them through updates and patches.

Software Installation Troubleshooting Windows MacOS Cloud Computing Mobile Bug Reporting Customer Support

Customer Support Representative

Continuum Global Solution

Oct 2021 - Jan 2022 (3 months)

Assisted customers with health insurance plan inquiries, including coverage details, benefits, and exclusions. Provided information on medical services, prescriptions, mental health, wellness, and preventative care.

Health Insurance Customer Service Benefits explanation Communication Skills

Loan Processor

ARB Call Facilities

Jul 2018 - Mar 2021 (2 years 8 months)

Handled outbound and inbound calls to generate, qualify, and nurture leads. Assisted clients with mortgage loan applications and reviewed documentation for completeness and compliance.

Lead Generation Mortgage Processing Documentation Review Compliance Customer Service

Customer Support Representative

Tech Mahindra Ltd.

Nov 2015 - May 2018 (2 years 6 months)

Responded to billing inquiries, service cancellations, and account changes, offering retention options. Provided step-by-step troubleshooting for broadband connectivity and hardware issues.

Billing Support Retention Troubleshooting Broadband Hardware Customer Service

Tutor

Polaris Tutorial Education

Jun 2013 - Oct 2015 (2 years 4 months)

Provided personalized academic support to address students' strengths and weaknesses. Maintained communication with students and parents regarding progress and achievements.

Tutoring Academic Support Communication Skills Student Assessment