Open to opportunities

Leo Mananzan

@leomananzan

Message

I support SaaS users, resolve technical issues, and create documentation that improves customer experience.

Philippines

Message

What I'm looking for

I'm looking for a customer-facing technical support or SaaS support role where I can resolve user issues, improve documentation and onboarding, collaborate with internal teams, and deliver excellent customer service.

I've supported SaaS users at Clinicminds and delivered technical assistance for software, cloud, and networking concerns at Trend Micro.

At Clinicminds, I handled support through email, chat, and online meetings, guided users through onboarding and troubleshooting, and created knowledge base articles and video tutorials. I also worked with internal teams to identify product improvements and strengthen support processes.

My experience also includes customer service at Probe Group, where I managed customer inquiries, account concerns, service requests, and merchant disputes while maintaining service quality across multiple cases.

Alongside technical support, I work as a freelance real estate agent, coordinating property viewings, online listings, transaction documents, and stakeholders for residential projects.

Experience

Work history, roles, and key accomplishments

Current

Freelance Real Estate Agent

Current

Self Employed

Jan 2023 - Present (3 years 7 months)

Assisted clients with property inquiries and coordinated viewings. Promoted residential properties through online listings and social media, and prepared transaction documents.

Client Communication Listings Social Media Marketing Documentation Stakeholder Coordination