Open to opportunities

Maryam Audu

@maryamaudu

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Organized administrative professional delivering efficient customer support and office operations.

Nigeria

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What I'm looking for

I am seeking a role where I can apply administrative and customer-support strengths, contribute to process improvements, lead projects, and grow into expanded operations or management responsibilities.

I am an organized, proactive administrative and customer support professional with proven experience in office management, training staff, and maintaining accurate records. I have delivered exceptional customer support across healthcare, education, and public-sector settings while supporting financial and IT teams and participating in ISO initiatives.

I excel at problem solving, project coordination and communication, and have led teams in the absence of senior management while improving processes using tools like Google Workspace, Microsoft Office, Smart Clinic and Himama. My background includes managing budgets, recruiting staff, creating documentation and marketing assets, and supporting events and training to drive operational efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Officer

Current

Procare Hospital

Oct 2023 - Present (2 years 2 months)

Provide front-line patient support for both physical and online enquiries, appointments, payments and records management while assisting finance and IT teams and participating in ISO activities to improve service quality.

Patient Support Records Management Microsoft Word Google Workspace

Administrator / Supervisor

HomeAlso Creche and Preschool

Aug 2022 - Sep 2023 (1 year 1 month)

Managed day-to-day operations, staff recruitment and supervision, bookkeeping and communications, created marketing materials and ensured health and safety compliance for the preschool.

Staff Supervision Bookkeeping Canva Microsoft Excel Google Docs Health & Safety Vendor Relations Himama

Assistant Project Manager

Local Government Secretariat, Dukku

May 2021 - Apr 2022 (11 months)

Supported project administration including budget and expense tracking, attendance and payroll document preparation, meeting organization and office supply management to ensure project delivery.

Project Management Budget Management Documentation Meeting Coordination Record keeping Confidentiality Procurement

Adhoc Outreach Staff

Mobile Doctor

Jan 2021 - May 2021 (4 months)

Onboarded pregnant women through hospital visits, conducted presentations on the organisation's mission and supported community outreach activities.

Community Outreach Client Onboarding Presentation Stakeholder Engagement

Fuel Attendant

Jenep Nigeria Limited

Oct 2020 - Feb 2021 (4 months)

Provided customer service at the fuel station, trained new staff and maintained punctuality and adherence to company work standards.

Customer Service Staff Training Time Management Cash Handling Workplace Safety

Production Intern

Wazobia Max TV

Jan 2019 - May 2019 (4 months)

Supported production compliance, developed scripts and program documentation, performed studio equipment checks and co-presented a program with fellow interns.

Reporting