Mary Aimudo

Serve as the primary point of contact for clients, ensuring smooth communication and exceptional service for electrical installations, generator repairs, and heavy-duty maintenance projects. Coordinate service requests, appointments, and on-site schedules, and support resolution of client inquiries and technical concerns.

Processed customer account openings, amendments, and closures in compliance with KYC, AML, and internal banking procedures. Prepared and verified account documentation, ensuring accuracy and timely setup across multiple banking systems.

Provided exceptional customer service to over 5,000 customers, educating them on bank products and facilitating smooth account opening. Managed card operations including issuance, stock management, linking, and hotlisting, minimizing service disruptions by 5%.

Completed AML/CFT training on Ultimate Beneficial Owner, strengthening compliance knowledge.

Completed Ethics and Compliance training, reinforcing professional standards in banking.

Completed GIMS and Data Privacy training, reinforcing data protection practices.

Completed AML/CFT training on Proliferation Financing, enhancing regulatory compliance skills.

Completed AML/CFT training on Customer Profiling and Risk Rating, improving risk assessment abilities.

Pursued a Bachelor of Science in Statistics, gaining strong analytical and data interpretation skills.

Completed the Customer Service Tenets training, enhancing customer service skills.

Completed a Higher National Diploma in Science Laboratory Technology with a focus on Biochemistry.

Earned an Ordinary National Diploma in Science Laboratory Technology.