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@leishalayne
Results-driven administrative and customer service professional.
I am a results-driven administrative and customer service professional with a diverse background in real estate, finance, and logistics. My experience includes managing high-volume calls, maintaining client databases, and ensuring accurate record-keeping. I thrive in fast-paced environments where my strong organizational and communication skills can contribute to business efficiency and customer satisfaction.
Throughout my career, I have demonstrated my ability to handle customer inquiries and resolve issues effectively. At TASC Property Appraisals, I managed real estate documents and tracked payments, while at A.S.A.P Express, I assisted customers in selecting optimal shipping options. My role at the Portland Co-operative Credit Union further honed my customer service skills, where I provided professional financial assistance and educated clients on banking products.
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Work history, roles, and key accomplishments
TASC Property Appraisals Company Limited
Sep 2022 - Jan 2024 (1 year 4 months)
Managed high-volume calls related to real estate valuations, maintained client databases, prepared reports, and ensured accurate record-keeping. Organized real estate documents and tracked payments for timely follow-ups.
A.S.A.P Express
Nov 2021 - Apr 2022 (5 months)
Handled inbound and outbound customer calls, assisted customers in selecting shipping options, and resolved client issues while coordinating with carriers for service efficiency.
Portland Co-operative Credit Union
Oct 2019 - Dec 2021 (2 years 2 months)
Provided professional financial assistance, educated clients on banking products, and managed new accounts in compliance with financial regulations.
Degrees, certifications, and relevant coursework
Associate of Science, Business Administration
2021 -
Pursuing an Associate of Science Degree in Business Administration and a Bachelor's of Science Degree in Human Resources.
High School Diploma, General Education
2012 - 2019
Completed CAPE Unit 2 with 4 passes, CAPE Unit 1 with 4 passes, and CXC with 8 passes.
Software and tools used professionally
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