Marvellous Michael
@marvellousmichael
Customer Support Associate with 4+ years resolving access and technical issues across learning platforms and CRMs.
NigeriaWhat I'm looking for
I’m a customer-focused Customer Support Associate with 4+ years of experience delivering timely, empathetic, and solution-driven support across remote, hybrid, and enterprise environments. I help students, educators, and administrators with account access, login, and navigation issues, logging and managing tickets in Salesforce from intake through resolution while meeting SLAs.
I leverage tools like Glean AI to retrieve accurate information across platforms and troubleshoot single sign-on (SSO) and account provisioning problems using Okta, Clever, and ClassLink. Beyond support, I’ve provided first-line IT troubleshooting and built reliable operations as a freelance Data Entry Clerk with above 99% submission accuracy—so I bring both technical clarity and strong service discipline.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Amplify
Dec 2025 - Present (7 months)
Delivered responsive support to students, educators, and administrators across digital learning platforms, resolving account access and navigation issues. Managed customer tickets in Salesforce and troubleshot SSO and account provisioning using Okta, Clever, and ClassLink.
Freelance Data Entry Clerk (Remote)
Self-Employed
Jan 2021 - Dec 2025 (4 years 11 months)
Completed remote data entry projects, entering product details and transactional information for clients. Ensured data accuracy through regular reviews, delivered reports on missing/quality issues, and consistently met deadlines with high accuracy.
Customer Experience & Support Representative
Grassroot Movement for Tinubu
Dec 2023 - Nov 2025 (1 year 11 months)
Served as the first point of contact for client and user inquiries, providing timely and professional responses across digital communication channels. Resolved escalated cases with empathy and followed up after resolution, while collaborating remotely with internal teams and maintaining support documentation.
IT Support
Martgab Nigeria Enterprise
Dec 2022 - Dec 2023 (1 year)
Provided first-line IT support to staff and customers by troubleshooting hardware, software, and connectivity issues to minimize downtime. Set up and configured computers, peripherals, and user accounts, maintained IT support ticket records, and escalated complex cases to senior IT staff.
Education
Degrees, certifications, and relevant coursework
Ifatoss University
Bachelor of Science in Management and Information Technology, Management and Information Technology
2020 -
Pursuing a Bachelor of Science in Management and Information Technology at Ifatoss University (Benin Republic), Dec 2020–Dec 2025 (in view).
De-Wiz World Computer Training Center
Ordinary National Diploma, Computer Operation and Graphics
2020 - 2021
Completed an Ordinary National Diploma (OND) in Computer Operation and Graphics from De-Wiz World Computer Training Center in 2020–2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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