Open to opportunities

Cletus Gizzo

@cletusgizzo

I am a Professional Customer Service Representative with Experience both out-bound and in-bound calls, chat, emails and CRMs

Nigeria

Message

What I'm looking for

I'm looking for a full-time, remote customer service or support role aligned with US Eastern Time, where I can handle customer communication, appointment coordination, CRM documentation, and technical or administrative support.

At Outsource Global and BFEE, I handle 70–100 inbound and outbound calls daily for loan recovery and customer service, scheduling appointments, completing service reminders, and documenting every interaction accurately in CRM.

I also bring IT support experience from Amijapp Nigeria Limited, where I resolved hardware, software, network, and user-access issues through phone, email, and ticketing support. My remote work across Freelance.com, Appen.com, and Clickworker.com has strengthened my communication, data entry, content review, and EST-aligned collaboration.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Outsource Global & BFEE

Apr 2024 - Present (2 years 4 months)

Handled 70-100 inbound and outbound calls daily, scheduling appointments and managing customer inquiries. Conducted high-volume outreach, resolved complaints, and logged interactions in CRM.

Inbound Calls Outbound Calling Appointment Scheduling Conflict Resolution De escalation Remote Collaboration Email Support Technical Troubleshooting Record keeping

IT Technical Support Intern

Amijapp Nigeria Limited

Mar 2023 - Jan 2024 (10 months)

Diagnosed and resolved system malfunctions across laptops, desktops, tablets, printers, and networks. Provided technical assistance via phone, email, and ticketing system, and managed user accounts.

Technical Troubleshooting Hardware Support Software support Network Support Ticketing Systems User Account Management Documentation

Customer Support Specialist

Freelance.com

Jan 2022 - Dec 2022 (11 months)

Delivered customer support and data entry projects for international clients, maintaining timely communication and accurate documentation within EST-aligned schedules.

Customer Support Data Entry Project Communication Documentation

Micro Task Specialist

Clickworker.com

Jan 2022 - Dec 2022 (11 months)

Completed micro task and data processing assignments including text categorization, web research, and content review, consistently meeting quality and turnaround benchmarks.

Micro Tasks Data Processing Web Research Content Review

Data Annotation Specialist

Appen.com

Jan 2022 - Dec 2022 (11 months)

Completed AI data annotation and content evaluation projects requiring strong English comprehension, attention to detail, and consistent remote availability.

Data Annotation Content Evaluation Compréhension Attention To Detail

Education

Degrees, certifications, and relevant coursework

Kaduna Polytechnic

Higher National Diploma, Computer Science

Earned a Higher National Diploma in Computer Science from Kaduna Polytechnic in May 2022.

ALX Africa

Certificate, Virtual Assistant

Completed a Virtual Assistant Training programme covering remote customer support, appointment coordination, digital record-keeping, and professional communication across time zones.