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Martin Wiedenhoeft

@martinwiedenhoeft

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I build and scale managed services businesses, customer success programs, and executive client relationships.

United States

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What I'm looking for

I'm looking to lead client success, managed services, and strategic growth initiatives where I can build executive relationships, improve customer outcomes, and apply my technical and business experience.

I've built and scaled managed services businesses and client relationships for more than 20 years. As Client Services Director at PCS International, I lead customer success, onboarding, consulting, renewals, and growth initiatives for clients and partners nationwide.

I coordinated the onboarding of 36 clients during a strategic partnership and focus on optimizing customer journeys, operational efficiency, and exceptional outcomes. My work has contributed to a 98% CSAT score, an 80% sales closure rate, and more than $500K in net-new business in Q1 2024.

I founded ISPros Inc. and grew the MSP from zero to $1.5 million in revenue before its 2023 acquisition by PCS International. My background also includes network engineering, technical sales, Cisco, Microsoft, Novell, and leading technical teams.

Experience

Work history, roles, and key accomplishments

Current

Client Services Director

Current

PCS International

Jan 2023 - Present (3 years 8 months)

Cultivate and sustain executive-level relationships, overseeing comprehensive relationship management with clients and partners nationwide. Lead customer success initiatives including onboarding, professional services, renewals, and cross-selling.

Customer Success Relationship Management Onboarding Professional Services Consulting Renewals Cross Selling Upselling Customer Lifecycle Customer Journey Mapping Segmentation service strategy Operational Efficiency

CEO and Founder

ISPros Inc.

Jan 2003 - Dec 2023 (20 years 11 months)

Established and led a managed service provider startup, scaling revenue from zero to $1.5 million with an average annual growth rate of 15-20%. Oversaw all facets of company operations, including recruitment, sales strategy, and business development.

Managed Services Business Strategy Operations Management Recruitment Sales Strategy Business Development Partner Relations Investor Relations Revenue Growth

Advisory Network Engineer

Goliath Networks

Jan 1999 - Dec 2003 (4 years 11 months)

Designed, implemented, and managed Cisco, Nortel, Foundry, Microsoft, and Novell business solutions. Conducted network audits and surveys for security and best practices.

Cisco Nortel Foundry Microsoft Novell network design Network Implementations Network Management Network Audits Security Best Practices

Sr Network Specialist

Omni Tech Corporation

Jan 1998 - Dec 1999 (1 year 11 months)

Managed project implementation and installations in Omaha, Nebraska and Chicago. Planned a major project involving the rollout and upgrade of over 1,000 PCs and BDCs across 108 locations in the United States, Canada, and Mexico.

Project Management Implementation Network Rollout PC Deployments Logistics Multi site Coordination

Network Administrator

Generac Corporation

Jan 1995 - Dec 1998 (3 years 11 months)

Administered Novell 4.11 and Windows NT networks. Managed, trained, and supported helpdesk personnel, and provided technical support and training on network operating systems and applications.

Novell 4.11 Windows NT Network Administration Help Desk Management Technical Support Troubleshooting Training Research Implementation

Sr. Electrical Technician

Generac Corporation

Jan 1992 - Dec 1995 (3 years 11 months)

Conducted R&D of generators and welders, including building and fabrication of prototypes, testing, airflow analysis, and engine tuning. Performed sheet metal fabrication, welding (MIG and TIG), and construction of test environments.

R&D Prototyping Testing Airflow Analysis Tuning Engine Sheet Metal Fabrication MIG Welding TIG Welding Test Equipment Construction

Aviation Electronics Technician

United States Navy

Jan 1985 - Dec 1991 (6 years 11 months)

Provided strategic leadership of F-14 Avionics work center, managing 2 shift supervisors with ~20 reports. Oversaw operations, quality control, CDI oversight, training, and mentorship, and maintained F-14 Avionics Systems.