Martino De Crescenzo
@martinodecrescenzo
Customer support and technical troubleshooting professional, helping customers use drones and cameras with confidence.
PortugalWhat I'm looking for
I manage customer inquiries before and after sales, ensuring an excellent user experience by supporting the optimal use of professional and consumer drones and cameras. I provide technical support for drones, cameras, accessories, and related software, diagnosing technical issues (hardware and software) and proposing clear solutions.
I handle requests via email and chat, manage returns, replacements, and warranties, and collaborate with technical and R&D departments to report bugs or recurring issues. I also build FAQs and tutorials, monitor customer satisfaction using KPIs, NPS, and response times—bringing a quality-focused mindset from my prior Quality Control, GMP, and HACCP experience.
Experience
Work history, roles, and key accomplishments
HACCP Procedures Officer
Self Employment
Jun 2016 - Mar 2017 (9 months)
Implemented HACCP procedures by identifying hazards, defining critical control points, and establishing critical limits with effective surveillance to ensure food safety compliance.
Education
Degrees, certifications, and relevant coursework
Provider not specified
Certificate of Attendance, Process Control
2008 -
Certificate of attendance at the Process Control Officer course.
Provider not specified
Certificate of Attendance, Food Safety
2008 -
Certificate of attendance at the Food Safety course.
Provider not specified
Certificate of Attendance, Food Hygiene
2008 -
Certificate of attendance at the Person in charge of activities related to food hygiene course.
Provider not specified
Certificate of Attendance, Quality Control
2006 -
Certificate of attendance at the Quality Control Officer course.
Second University of Naples
Professional Register Qualification, Biology
2005 -
Qualification to the Professional Register of the National Order of Biologists.
Second University of Naples
Bachelor's Degree, Environmental Sciences
2005 -
Bachelor's degree in Environmental Sciences. Thesis: Qualitative and Quantitative Analysis of Radionuclides in the Atmosphere by High Resolution Gamma Ray Spectrometry.
Availability
Location
PortugalAuthorized to work in
Job categories
Interested in hiring Martino?
You can contact Martino and 90k+ other talented remote workers on Himalayas.
Message MartinoFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
