FS

Open to opportunities

Filipa Santos

@filipasantos

Customer-focused food safety and customer service professional with leadership experience.

What I'm looking for

I seek roles where I can apply food safety expertise and customer-service leadership in autonomous, accountable teams with growth opportunities.

I am a food engineering professional with experience in food safety systems and customer service leadership, combining technical knowledge with strong organizational skills.

At Sonae I worked in Food Safety, managing and controlling food safety systems; later I led and trained customer service teams at Lisbon Airport, emphasizing accountability and autonomy.

I also worked as a freelance marketing specialist focused on content creation and affiliate marketing, and I am committed to continuous learning and delivering reliable, detail-oriented results.

Experience

Work history, roles, and key accomplishments

FR

Marketing Specialist

Freelance

Jan 2023 - Dec 2025 (2 years 11 months)

Provided digital marketing, content creation and affiliate marketing services to clients between 2023 and 2025, increasing online engagement for projects.

Content Creation Affiliate Marketing Digital Advertising Social Media Campaign Management SEO Analytics

LA

Customer Contact Team Lead

Lisbon Airport

Jan 2016 - Dec 2023 (7 years 11 months)

Oversaw, led and trained customer service agents to improve service delivery and team performance from 2016 to 2023.

Customer Service Team Leadership Training Performance Management Communication Problem Solving Organization

SO

Food Safety Specialist

Sonae

Jan 2012 - Dec 2015 (3 years 11 months)

Managed food safety systems and controls, improving compliance and operational consistency across sites between 2012 and 2015.

Quality Control HACCP Documentation Risk Assessment Time Management

Education

Degrees, certifications, and relevant coursework

IC

Intensive English Course

English Language

2015 - 2015

Completed an intensive English course in 2015 to improve language proficiency.

UC

University of Coimbra

Bachelor of Science, Food Engineering

2009 - 2012

Completed a degree in Food Engineering at the University of Coimbra between 2009 and 2012.

Tech stack

Software and tools used professionally

F#

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Filipa Santos - Marketing Specialist - Freelance | Himalayas